Assistant Consultant – Engagement Platforms (CRM)

Queensland University of Technology; Brisbane; On-site; AUD 68,000 - 71,000; Part time

Job summary

Queensland University of Technology in Kelvin Grove invites applications for an Assistant Consultant – Engagement Platforms (CRM). This casual role supports CRM operations, incident resolution, and continuous improvement within the Digital Business Solutions division, reporting to the Team Lead, Digital Engagement Platforms.

The position sits in the Student and Stakeholder Engagement portfolio, joining a team focused on enhancing CRM services and knowledge management for staff and students.

Qualifications

• Demonstrated ability to analyse information and interpret data to support decision making.
• Experience with testing, validation or QA activities following documented processes.
• Exposure to large data sets and communicating results to stakeholders.

Responsibilities

• Support day-to-day CRM operations and contribute to continuous improvement.
• Triage, investigate, test and resolve incidents, enhancements and requests.
• Assist teams with operational planning and knowledge management activities.
• Report to the Team Lead, Digital Engagement Platforms and help manage workload.

Skills

Information analysis

Testing & QA

Data interpretation

Attention to detail

Analytical problem solving

Verbal & written communication

Digital literacy

Excel proficiency

Tools

Excel

Job description

Queensland University of Technology – Kelvin Grove QLD

2d ago , from Queensland University of Technology

• Remuneration:$49.33 to $51.90 per hour (HEW4) inclusive of 25% casual hourly rate loading.
• Location:Kelvin Grove
• Open to: Applicants who have unrestricted work rights in Australia for the duration of the casual engagement. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

• Casual
• Kelvin Grove

• Reference number: 26612
• Remuneration:$49.33 to $51.90 per hour (HEW4) inclusive of 25% casual hourly rate loading.
• Location:Kelvin Grove
• Open to: Applicants who have unrestricted work rights in Australia for the duration of the casual engagement. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a Assistant Consultant – Engagement Platforms (CRM) to join Digital Business Solutions, Administrative Division.

The Assistant Consultant – Engagement Platforms (CRM) will assist in the support of the day-to-day operations and continuous improvement of the customer relationship management (CRM) systems. As part of a small team supporting these CRM systems to triage, investigate, test and resolve, while supporting the analysis and closure of incidents, enhancements, and requests.In conjunction with other team members, the role will also support the teams operational planning and knowledge management activitiesThis position will sit within the Student and Stakeholder Engagement portfolio in DBS and will report to the Team Lead, Digital Engagement Platforms for supervision and workload management as appropriate.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services.
DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy..

What you need to succeed

• Demonstrated ability to analyse information, investigate issues, and interpret data to support problem solving and informed decision making, gained through employment, projects, placements, or tertiary study.
• Demonstrated ability to undertake testing, validation, or quality assurance activities, including following documented processes and identifying defects or areas for improvement.
• Exposure to large and complex data sets and an ability to interpret and communicate results to stakeholders that supports effective decision making, either through your own experiences or through your studies at QUT.
• Demonstrated strong attention to detail to deliver outcomes within given timeframes.
• Demonstrated analytical and problem-solving skills and the ability to find practical solutions to problems.
• Demonstrated effective verbal and written communication skills and the ability to engage with a diverse range of clients and queries.
• High level of digital literacy including the ability to effectively use Microsoft Excel and the ability to learn and effectively navigate multiple complex business information systems.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

As part of our commitment to fostering an inclusive workplace, we proudly support ourIndigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

Applications Close: 16-Nov-2026 at 11.30pm