CRM Systems Administrator

Clicks IT Recruitment; Melbourne; Hybrid; AUD 105,000 - 110,000; Full time

Job summary

Clicks IT Recruitment is partnering with a leading Australian organisation to recruit a CRM Systems Administrator. You will oversee day-to-day administration, security, and optimisation of the enterprise CRM platform, working with cross-functional tech teams in a hybrid environment.

The role offers career progression in a growing CRM capability with exposure to Microsoft Dynamics 365, Power Platform, and enterprise-scale initiatives. Melbourne or Sydney based with hybrid flexibility.

Qualifications

• Experience administering Microsoft Dynamics 365, Salesforce, HubSpot, Oracle CRM, SAP CRM, or other enterprise CRM/SaaS platforms.
• Experience managing user access, security roles and permissions.
• Strong troubleshooting and problem-solving skills.
• Understanding of CRM data quality, governance and system administration.
• Excellent communication skills with both technical and non-technical users.
• Proactive attitude and ability to adapt to new technologies.

Responsibilities

• Administer and support the enterprise CRM platform.
• Manage user accounts, security roles and access permissions.
• Monitor platform health, performance and system availability.
• Troubleshoot user issues and provide operational support.
• Maintain data integrity and support data quality initiatives.
• Assist with system upgrades, testing and release activities.
• Support Power Platform applications and automated workflows.
• Maintain documentation, governance and configuration records.
• Collaborate with technical teams supporting integrations and enterprise applications.
• Identify opportunities to improve platform performance and user experience.

Skills

CRM platforms

User access management

Troubleshooting

Communication

Job description

• Hybrid Working |contract or perm opportunity
• $105,000 - $110,000 + 17% Super
• $650 inc super immediate start until the end of the year and then with the option to go into a perm role.
• Melbourne or Sydney based

Are you a CRM or SaaS Platform Administrator looking to take the next step in your career?

We're partnering with a leading Australian organisation embarking on an exciting digital transformation, investing in modern technologies and building the next generation of its CRM capability. As part of this journey, they're growing a specialist CRM team and are looking for a CRM Systems Administrator to play a key role in supporting, maintaining and evolving their enterprise CRM platform.

This is an excellent opportunity for someone who is ambitious, enjoys solving problems and is looking for genuine career progression. You'll join a high-performing technology team, work alongside experienced professionals, and gain exposure to modern platforms, AI technologies and enterprise-scale digital initiatives.

About the Role

As the CRM Systems Administrator, you'll be responsible for the day-to-day administration, support and optimisation of the organisation's CRM platform. You'll work closely with the CRM Platform Lead, Solutions Engineer and broader technology teams to ensure the platform remains secure, reliable and fit for purpose while contributing to continuous improvement initiatives. While the current environment is Microsoft Dynamics 365, the organisation is also exploring future CRM capabilities. As a result, they're looking for someone with strong CRM administration experience and an adaptable mindset, rather than someone whose experience is limited to a single platform.

Key Responsibilities

• Administer and support the enterprise CRM platform
• Manage user accounts, security roles and access permissions
• Monitor platform health, performance and system availability
• Troubleshoot user issues and provide operational support
• Maintain data integrity and support data quality initiativesAssist with system upgrades, testing and release activities
• Support Power Platform applications and automated workflows
• Maintain documentation, governance and configuration records
• Collaborate with technical teams supporting integrations and enterprise applications
• Identify opportunities to improve platform performance and user experience

About You

• Experience administering Microsoft Dynamics 365, Salesforce, HubSpot, Oracle CRM, SAP CRM, or other enterprise CRM/SaaS platforms
• Experience managing user access, security roles and permissions
• Strong troubleshooting and problem-solving skills
• An understanding of CRM data quality, governance and system administration
• Excellent communication skills and the ability to support both technical and non-technical users
• A proactive attitude, curiosity to learn and the ability to adapt to new technologies

Exposure to Microsoft Dynamics 365, Power Platform, Dataverse or Power Automate will be highly regarded, but it's not essential. We're equally interested in candidates with strong CRM administration experience who can quickly learn new platforms and contribute to the evolution of the organisation's CRM capability.

What's in it for You?

• Join a newly established CRM capability and help shape its future
• Genuine career progression within a growing technology function
• Work alongside experienced technology leaders in a collaborative, high-performing environment
• Exposure to enterprise CRM platforms, Power Platform and emerging AI technologies
• Ongoing professional development, mentoring and learning opportunities
• Hybrid working environment with flexibility

If you're looking for more than just another systems administration role and want to be part of a team that's investing in modern CRM technologies while offering genuine opportunities to learn, grow and make an impact, we'd love to hear from you.

At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply. We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability.