CRM & Client Experience Coordinator

Novita; Shire of Hindmarsh; Hybrid; AUD 55,000 - 65,000; Full time

Job summary

Novita seeks a Call Centre and Customer Service professional to support Penelope administration and customer engagement. The role spans data entry, record management, and multi-channel client support, ensuring accurate records and timely responses. Based in Hindmarsh, 0.8 FTE considered, across 4-5 days per week for a full-time position.

The ideal candidate will balance customer interaction with detailed administrative work and demonstrate strong communication across teams and stakeholders.

Qualifications

• Experience providing high-quality customer service in a fast-paced environment.
• Experience managing enquiries across multiple channels.
• Strong administrative skills with high accuracy and attention to detail.
• Experience working with client management systems and maintaining accurate records.
• Well-developed written and verbal communication skills.
• Ability to manage competing priorities across multiple tasks.
• Demonstrated commitment to confidentiality and customer-centred practice.
• Proficiency in Microsoft Outlook, Word and Excel.

Responsibilities

• Maintain accurate and up-to-date client records within Penelope.
• Complete data entry, document management and administrative processing activities.
• Monitor information quality and support data integrity requirements.
• Assist with reporting, record audits and compliance activities.
• Support service teams with client administration and system-related enquiries.
• Provide customer support across the full client lifecycle from enquiry to service initiation and ongoing engagement.

Skills

Customer service

Data entry

Administrative skills

Penelope

Client management systems

MS Office

Written & verbal communication

Multichannel support

Confidentiality

Tools

Penelope

Microsoft Excel

Outlook

Job description

Novita seeks a Call Centre and Customer Service professional to support Penelope administration and customer engagement. The role spans data entry, record management, and multi-channel client support, ensuring accurate records and timely responses. Based in Hindmarsh, 0.8 FTE considered, across 4-5 days per week for a full-time position.

The ideal candidate will balance customer interaction with detailed administrative work and demonstrate strong communication across teams and stakeholders.