Client Administration Officer | Fixed Term Contract

Novita; Adelaide; On-site; AUD 36,000 - 48,000; Part time

Benefits offered by this job

Salary packaging up to $15,900

Novated leasing options

Job summary

Novita in Adelaide is seeking a part-time Client Administration Officer to support clients, visitors and staff with a warm, professional approach.

You will manage phone calls, appointment scheduling, payments and general enquiries, while maintaining confidentiality and accuracy in a busy health and community services environment.

Novita offers a supportive team, opportunities to grow, and a roster that fits around study or other commitments.

Qualifications

• Certificate in administration, business or related field (desirable).
• Commitment to high quality and consistent customer service.
• Ability to maintain confidentiality and professionalism.
• Exceptional interpersonal skills and strong organisation.
• Experience with Microsoft Office and information systems as required.

Responsibilities

• Greet clients, visitors and staff in a warm, professional manner.
• Answer and manage incoming phone calls.
• Schedule and coordinate client appointments, rooms and vehicle bookings.
• Prepare correspondence and documents.
• Process payments and respond to general enquiries.

Skills

Customer service

Interpersonal skills

Organisational skills

Microsoft Office

Confidentiality

Communication

Education

Certificate in administration, business or related field

Tools

Microsoft Office

Client Management System

Information systems

Job description

Client Administration Officer | Fixed Term Contract

About Novita

Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia’s most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we’re evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an environment that’s big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals. And the sheer variety of Novita’s offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

Job Description

About the Role

As a part-time Client Administration Officer, you will be responsible for:

• Greeting clients, visitors and staff in a warm and professional manner
• Answering and managing incoming phone calls
• Scheduling and coordinating client appointments, room and vehicle bookings
• Preparing correspondence and documents
• Processing payments
• Responding to general enquiries or directing them to the appropriate person

The roster for this position is:

Monday: 9am to 4.30pm

Wednesday: 9am to 4.30pm

Thursday: 8am to 4pm

Desired Skills and Experience

Qualifications, knowledge, skills and experience

• Certificate in administration, business or related field (desirable)
• Demonstrated commitment to delivering high quality and consistent customer service
• Demonstrated ability to maintain confidentiality and professionalism
• Exceptional interpersonal skills
• Strong organisational skills, with the ability to manage competing priorities, meet deadlines and adapt in a fast paced, changing environment
• Advanced working knowledge of the Microsoft Office suite products, Client Management System and other information systems, as required
• Demonstrated ability to manage challenging interactions with customers and negotiate successful outcomes
• Current NDIS Worker Check and Working with Children Check

We’re serious about safeguarding our clients. If you don’t have a current NDIS Worker Check and SA Working with Children Check, we’ll let you know how to obtain these prior to starting work with us.

As an employee of Novita, enjoy a range of benefits:

• Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay
• Further maximise your take home pay with additional salary packaging benefits including meal and entertainment expenses, accommodation and venue hire, private novated leasing and additional superannuation contributions

Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.

Potentially successful candidates will be required to complete background checks prior to confirmation of employment.