Client Services Coordinator

The Business Centre (Newcastle Region); Newcastle City Council; On-site; AUD 52,000 - 75,000; Full time

Job summary

The Business Centre (Newcastle Region) in Newcastle NSW seeks a Client Services Coordinator for a 6-month contract with potential permanency. You will be the first contact for clients, coordinate engagement activities, maintain systems, and support marketing while delivering high-level admin support.

Role requires customer service experience, WordPress/Canva proficiency, and strong Microsoft 365 skills. This position focuses on professional client interactions and efficient administration across

Qualifications

• Previous experience in customer service, client services, business administration, office coordination, sales support, marketing support or a similar role
• Strong communication skills with confidence engaging with clients by phone, email and in person
• Strong organisational and time-management skills
• Ability to work independently, take initiative and follow tasks through to completion
• Professional, positive and solutions-focused approach
• Excellent Microsoft 365 skills including Outlook, Word, Teams and SharePoint
• Experience using CRM systems, preferably Zoho CRM
• Experience updating and managing websites using WordPress
• Experience creating and editing marketing materials using Canva
• Certificate III in Business Administration, Business, Marketing, Project Management or related discipline; or demonstrated equivalent experience

Responsibilities

• Provide exceptional customer service and be the first point of contact for clients
• Maintain business systems
• Support marketing initiatives
• Manage multiple priorities while maintaining accuracy and attention to detail
• Update and manage websites using WordPress
• Create and edit marketing materials using Canva
• Use digital business systems and online collaboration tools

Skills

Customer service

CRM Zoho

WordPress

Canva

Microsoft 365

Communication

Organisational skills

Time management

Independent work

Education

Certificate III in Business Administration/Business/Marketing/Project Management or related discipline

Tools

WordPress

Canva

Zoho CRM

Microsoft 365 (Outlook, Word, Teams, SharePoint)

Job description

The Business Centre (Newcastle Region) – Newcastle NSW

We are seeking a highly organised, proactive and digitally capable Client Services Coordinator to join our team on a 6-month contract, with the potential for the position to become permanent following the initial contract period.

About the role

This is a unique and varied role for someone who enjoys working with people, thrives in a fast-paced environment and is equally comfortable providing exceptional customer service, coordinating client engagement activities, maintaining business systems, supporting marketing initiatives and providing high-level administration support. You will be the first point of contact for many of our clients and play an important role in ensuring a professional and seamless experience across all interactions with The Business Centre.

Key responsibilities

• Provide exceptional customer service and be the first point of contact for clients
• Maintain business systems
• Support marketing initiatives
• Manage multiple priorities while maintaining accuracy and attention to detail
• Update and manage websites using WordPress
• Create and edit marketing materials using Canva
• Use digital business systems and online collaboration tools

About you

• Previous experience in customer service, client services, business administration, office coordination, sales support, marketing support or a similar role
• Strong communication skills, with confidence engaging with clients by phone, email and in person
• Strong organisational and time-management skills
• The ability to work independently, take initiative and follow tasks through to completion
• A professional, positive and solutions-focused approach
• Excellent Microsoft 365 skills, including Outlook, Word, Teams and SharePoint
• Experience using CRM systems, preferably Zoho CRM
• Experience updating and managing websites using WordPress
• Experience creating and editing marketing materials using Canva
• Certificate III in Business Administration, Business, Marketing, Project Management or a related discipline; or demonstrated equivalent experience in a client services, business support, administration or coordination role