Customer Success & Contracts Coordinator

PERSOL; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

PERSOL is seeking a Customer Service Officer & Contracts Coordinator to join their office-based team in the northern suburbs. The role handles day-to-day customer enquiries, service issues, logistics coordination and contract administration, acting as the link between customers, operations and admin.

Experience in customer service and service coordination is valued, with a focus on clear communication, detail, and the ability to manage multiple tasks in a team environment.

Qualifications

• Experience in customer service or service coordination.
• Strong communication skills and a calm, solutions‑focused approach.
• Ability to juggle priorities and follow tasks through.
• High attention to detail and confidence using databases and Microsoft Office.
• Comfortable working autonomously and within a team.

Responsibilities

• Manage incoming calls, emails and customer enquiries.
• Own customer issues and follow them through to resolution.
• Coordinate missed collections, service changes, bin deliveries and ad‑hoc requests.
• Work closely with operations and drivers to resolve daily service matters.
• Maintain accurate customer, service and site information in company systems.
• Support contract renewals, pricing updates and agreement documentation.

Skills

Customer service experience

Strong communication

Prioritisation

Attention to detail

Teamwork & autonomy

Tools

Microsoft Office

Databases

Wastedge

Job description

PERSOL is seeking a Customer Service Officer & Contracts Coordinator to join their office-based team in the northern suburbs. The role handles day-to-day customer enquiries, service issues, logistics coordination and contract administration, acting as the link between customers, operations and admin.

Experience in customer service and service coordination is valued, with a focus on clear communication, detail, and the ability to manage multiple tasks in a team environment.