Customer Experience & Admin Coordinator (Hybrid)

Custom Neon; Geelong; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Office snacks

Monthly lunches

Hybrid work arrangement

Job summary

Custom Neon is seeking a Customer Experience & Administration team member for a 12‑month fixed-term, full-time, hybrid position. The role combines customer service and admin tasks across multiple systems, acting as a first point of contact for customers and supporting the wider team.

You will work 3 days in the North Geelong office and 2 days from home, with travel to the office required. You will manage inquiries via phone and email, maintain records, and assist with order/shipping

Qualifications

• Customer service experience is required.
• Administration experience is required.
• Experience managing a busy inbox or customer enquiry system is required.
• Confident and professional phone manner.
• Strong written and verbal communication skills.
• Ability to multitask and manage competing priorities.
• High level of attention to detail.
• Experience using Hubspot is preferred.

Responsibilities

• Respond to customer enquiries via phone, email and other channels in a friendly, professional and timely manner.
• Manage the main company inbox and take on incoming leads, order updates and shipping information.
• Prioritise incoming customer enquiries and allocate to the Sales & Design Team.
• Complete day-to-day administration tasks.
• Maintain accurate customer, order and internal records across systems.
• Assist with order and shipping administration and communicate updates to customers.
• Manage Aftercare queries and escalate to the appropriate person.
• Communicate across internal channels and participate in team meetings with the global team.

Skills

Customer service

Administration

Inbox management

Phone manner

Written & verbal communication

Multitasking

Attention to detail

Tools

Hubspot

Job description

Custom Neon is seeking a Customer Experience & Administration team member for a 12‑month fixed-term, full-time, hybrid position. The role combines customer service and admin tasks across multiple systems, acting as a first point of contact for customers and supporting the wider team.

You will work 3 days in the North Geelong office and 2 days from home, with travel to the office required. You will manage inquiries via phone and email, maintain records, and assist with order/shipping