Client Services Coordinator

Programmed Maintenance Services; City of Greater Dandenong; On-site; AUD 55,000 - 70,000; Full time

Job summary

Programmed Maintenance Services in Dandenong South is seeking a Client Services Coordinator to manage client relationships, coordinate customer requirements and work closely with internal teams to ensure a high level of service.

You will respond to enquiries, prepare reports and support projects, transitions and training, while continually looking for process improvements and stronger customer outcomes.

Qualifications

• Experience in customer service, client services or a similar role.
• Excellent communication and relationship-building skills.
• Strong organisational skills and ability to manage competing priorities.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Build and maintain strong relationships with clients and internal stakeholders.
• Manage day-to-day client enquiries and requests.
• Coordinate customer requirements and ensure commitments are delivered within agreed timeframes.
• Prepare reports and provide regular updates to clients and management.
• Work collaboratively with internal teams to resolve issues and identify solutions.
• Support projects, client transitions and training as required.
• Identify opportunities for process improvement and enhance customer service.
• Provide general support to the wider team when required.

Skills

Customer service

Relationship building

Communication

Organisational skills

Tools

Microsoft Office

Job description

We are seeking a motivated and customer-focused Client Services Coordinator to join our client in Dandenong South.

This role is responsible for managing client relationships, responding to enquiries, coordinating customer requirements and working closely with internal teams to ensure a high level of service is consistently delivered.

Key Responsibilities

• Build and maintain strong relationships with clients and internal stakeholders.
• Manage day-to-day client enquiries and requests.
• Coordinate customer requirements and ensure commitments are delivered within agreed timeframes.
• Prepare reports and provide regular updates to clients and management.
• Work collaboratively with internal teams to resolve issues and identify solutions.
• Support projects, client transitions and training as required.
• Identify opportunities for process improvement and enhance customer service.
• Provide general support to the wider team when required.

About You

We are looking for someone who is:

• Customer-focused and professional.
• An excellent communicator with strong relationship-building skills.
• Organised, proactive and able to manage competing priorities.
• A confident problem solver with strong attention to detail.
• Comfortable working independently and as part of a team.
• Experienced in customer service, client services or a similar role.
• Confident using Microsoft Office, particularly Word and Excel.