CRM Change Analyst – Hybrid Government Project

Lime Recruitment; Brisbane; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Lime Recruitment is seeking an experienced Change Analyst for a contract role in Carseldine, QLD, with hybrid working. You will support the ECCMS project, delivering change assessments, readiness activities, and practical communications and learning interventions across large, complex business areas.

Applicants should have 5+ years in organisational change, strong stakeholder management, and proficiency with MS Dynamics 365/Power Platform or CRM systems.

Qualifications

• Minimum 5 years in organisational change, communications, business readiness, or similar within a project/program environment.
• ProSCI or APMG Change Management certification, or equivalent experience with MS Dynamics 365/CRM platforms.

Responsibilities

• Conduct and document detailed change impact assessments across business areas, roles, processes, systems, and ways of working.
• Identify change risks, dependencies, and mitigation actions to inform change planning, implementation sequencing, and project decisions.
• Support development and monitoring of business readiness assessments, readiness checkpoints, cutover, and go-live criteria.
• Develop and maintain change management artefacts, including stakeholder engagement plans, communications plans, and learning materials.
• Plan and facilitate workshops, briefings, interviews, and consultation sessions with business representatives, end users, and delivery teams.
• Develop broad and targeted communications across multiple digital channels (including SharePoint Online, intranet content, and collaboration tools).
• Support learning needs analysis and contribute to the design, coordination, and deployment of quick reference guides, job aids, and walkthroughs.
• Provide go-live, hypercare, and post-rollout support and coaching, capturing feedback to monitor and drive sustained system adoption.

Skills

Change management

Stakeholder management

Workshop facilitation

Communications

Learning materials development

Business readiness

Education

PROSCI/APMG Change Management certification

Tools

MS Dynamics 365

Power Platform

CRM/Case Management systems

Job description

Lime Recruitment is seeking an experienced Change Analyst for a contract role in Carseldine, QLD, with hybrid working. You will support the ECCMS project, delivering change assessments, readiness activities, and practical communications and learning interventions across large, complex business areas.

Applicants should have 5+ years in organisational change, strong stakeholder management, and proficiency with MS Dynamics 365/Power Platform or CRM systems.