Change Analyst

Capital Talent Consulting; Brisbane; Hybride; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Capital Talent Consulting is seeking a Change Analyst to support the adoption of a new enterprise service for CRM and case management in a Queensland Government program. You will collaborate with the Product Owner, Project Manager and business stakeholders to assess impacts, support readiness and deliver practical change, communication and learning activities.

The role involves conducting impact assessments, identifying risks, developing change plans, facilitating workshops and producing

Qualifications

• Minimum of 5 years' experience in organisational change, communications or business readiness within a project or program environment.
• Experience supporting change initiatives involving digital, ICT or enterprise systems.
• Experience conducting change impact assessments and engaging stakeholders through transition.
• Experience in government or large complex organisations.
• Strong stakeholder management and workshop facilitation skills.
• Ability to design and deliver multi-channel communications plans.

Responsabilités

• Conduct and document detailed change impact assessments across impacted areas, roles, processes, systems and behaviours.
• Identify change risks, dependencies and mitigation actions for change planning and sequencing.
• Support development, maintenance and reporting of business readiness assessments.
• Meet regularly with stakeholders to understand concerns and needs.
• Contribute to transition planning including cutover, go-live, hypercare and early-life support.
• Support Product Owner and Project Manager to develop and implement change plans.
• Develop and maintain change artefacts.
• Monitor and report progress, readiness, issues, risks and adoption.
• Plan and facilitate workshops, briefings and engagement activities.
• Develop and deliver broad communications across multiple channels.

Connaissances

Change management

Stakeholder engagement

Workshop facilitation

Communications planning

Governance & risk

Digital transformation

Outils

SharePoint Online

Intranet content

Collaboration tools

Description du poste

Our QLD Govt client is seeking a Change Analyst (CA) to support the successful adoption of a new enterprise service for customer relationship management and case management. This is being established as an enterprise-wide service that will introduce new technology, processes, roles and ways of working across multiple business areas. The Change Analyst will work closely with the Product Owner, Project Manager, project team, business representatives, subject matter experts, technical and delivery teams, and key stakeholders to assess impacts, support readiness and deliver practical change, communication and learning activities. Please note that this role is due to commence early 2027, for an initial 9-month contract.

Key responsibilities

• Conduct and document detailed change impact assessments across impacted business areas, roles, processes, systems, behaviours, organisational structures and ways of working
• Identify change risks, dependencies and mitigation actions to inform change planning, implementation sequencing and project decision-making
• Support the development, maintenance and reporting of business readiness assessments
• Meet regularly with stakeholders, particularly impacted teams and end users, to understand concerns, assess readiness, gather feedback and identify support needs
• Contribute to transition planning, including cutover, go-live, hypercare and early-life support activities
• Support the Product Owner and Project Manager to develop, maintain and implement change plans
• Develop and maintain change artefacts
• Monitor and report change progress, readiness, issues, risks and adoption
• Plan and facilitate workshops, briefings, interviews and engagement activities
• Develop and deliver broad and targeted communications across multiple channels

About you

• Minimum of 5 years' experience working in organisational change, communications, business readiness or a similar capacity within a project or program environment
• Experience supporting complex organisational change initiatives involving digital, ICT or enterprise systems
• Experience conducting change impact assessments, supporting business readiness activities and engaging stakeholders through transition
• Experience working in government or a large, complex organisational environment
• Strong stakeholder management and relationship-building capability
• Demonstrated ability to facilitate workshops, briefings and consultation activities
• Significant experience designing and delivering communication plans and materials across channels such as SharePoint Online, intranet content, collaboration tools, presentations, and electronic communications
• Strong analytical, written communication, presentation, facilitation and organisational skills
• Experience working with customer relationship management, case management, Microsoft Dynamics 365, Power Platform or comparable enterprise platforms would be highly beneficial

This position is located on the northside of Brisbane, with some work in the CBD. They are also a flexible work environment and will allow work from home up to two days per week.