Change Manager - Customer Correspondence Platform

Lime Recruitment; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Lime Recruitment is seeking an experienced Change Manager for a contract opportunity with a large Queensland-based organisation undergoing a technology transformation. The role focuses on implementing a new platform, vendor onboarding, design activities and preparing business teams for pilot use cases in the Brisbane CBD.

You will work with project managers, business analysts and technical specialists to ensure change is planned, communicated and embedded.

Qualifications

• Proven Change Manager with technology implementation and business transformation experience.
• Strong communications, stakeholder engagement and training planning skills.
• Experience coordinating vendor onboarding and design workshops.

Responsibilities

• Develop and implement change management plans to support technology deployments.
• Prepare stakeholders for vendor onboarding, design workshops and pilot activities.
• Conduct change impact assessments and define readiness, training and communications.
• Create change artefacts and engagement materials (communications, videos, SharePoint).
• Coordinate business readiness for pilots and oversee training plans.

Skills

Change Management

Stakeholder Engagement

Communication Skills

Training Planning

Vendor Coordination

Job description

Change Manager - Customer Correspondence Platform

Change Manager - Customer Correspondence Platform

Contract to 30 June 2027 plus likely extension | Brisbane CBD | Technology Transformation

Lime Recruitment is currently seeking an experienced Change Manager for a contract opportunity with a large Queensland-based organisation undertaking a significant business and technology transformation.

About the Role

This role will support the implementation of a new technology platform and contribute to a broader enterprise transformation program. Initially, you will focus on a foundational technology implementation involving vendor onboarding, design activities and the preparation of business teams for pilot use cases.

This is a hands-on role suited to an experienced Change Manager who can balance forward planning and stakeholder engagement with the practical delivery of change activities. You will work closely with project managers, business analysts, technical specialists and business stakeholders to ensure change is appropriately planned, communicated and embedded.

Key Responsibilities

Develop and implement change management approaches and plans to support technology implementation and broader transformation initiatives.

Prepare business stakeholders for vendor onboarding, design workshops and implementation activities.

Conduct change impact assessments and identify stakeholder readiness, training and communication requirements.

Develop and deliver change artefacts, including stakeholder communications, supporting materials, videos, SharePoint content and other engagement resources.

Coordinate business readiness activities for pilot implementations, ensuring stakeholders understand the changes and their responsibilities.

Oversee training plans to ensure appropriate stakeholder groups receive the necessary training and support.

About You

To be successful in this role, you will demonstrate:

Proven experience as a Change Manager delivering change across technology implementations and business transformation initiatives within a professional services organisation.

Strong hands-on change management capability, including the development of communications, change impact assessments, training plans and stakeholder engagement materials.

Experience preparing stakeholders for technology design, implementation, training and pilot activities.

Highly developed stakeholder engagement and communication skills, with the ability to build effective relationships across business and technical teams.

Strong planning and organisational skills, with the ability to anticipate upcoming requirements and proactively address change impacts.