Crisis Support Worker

Tradewind Recruitment Australia; Mackay Regional; On-site; AUD 58,000 - 82,000; Full time

Benefits offered by this job

Casual loading

Flexible shift options

Meaningful work

Supportive team

Job summary

Tradewind Australia partners with a community-based homelessness service to recruit Crisis Support Workers for a men''s accommodation program in Mackay. Casual/locum shifts available with immediate start, across day, afternoon and sleepover shifts.

You will provide end-to-end support across the client journey-from intake through to exit, aiming to stabilise the immediate situation and support longer-term pathways into safe, secure housing, with a focus on complex needs including mental health.

Qualifications

• Minimum Certificate III in Community Services or related field.
• Experience working with vulnerable populations, including homelessness or mental health.
• Strong case management and advocacy skills.
• Availability for shift work (including sleepovers and weekends)

Responsibilities

• Provide holistic, client-centred support from intake through to exit
• Deliver case management focused on housing outcomes and independence
• Conduct needs and risk assessments, including safety planning
• Support clients to access stable accommodation and relevant services
• Advocate on behalf of clients with housing providers and external services
• Build strong relationships with stakeholders and referral networks
• Maintain accurate and timely case notes and documentation
• Assist with day-to-day operations of the accommodation service as required

Skills

Case management

Advocacy

Empathy

Resilience

Shift work

Education

Certificate III in Community Services

Job description

Homelessness Crisis Worker

Pay: $50.61 per hour + super

Location: Mackay, QLD

Employment Type: Casual / Locum (Immediate Start)

Tradewind Australia is partnering with a community-based homelessness service to recruit compassionate and resilient Crisis Support Workers for a men's accommodation program in Mackay. These casual/locum opportunities offer immediate start, with a mix of day, afternoon and sleepover shifts available.

This is a hands-on role supporting men experiencing homelessness or at risk of homelessness, providing practical, emotional and case management support within a crisis accommodation setting.

About the Role

As a Crisis Support Worker, you will provide end-to-end support across the client journey-from intake through to exit. You'll work closely with clients to stabilise their immediate situation while supporting longer-term pathways into safe, secure housing.

This role combines frontline support, case management, and advocacy, with a strong focus on building trust and supporting clients with complex needs including mental health challenges.

Benefits

• Casual loading penalty rates
• Flexible shift options including day, afternoon and sleepover shifts
• Meaningful work supporting vulnerable men in the community
• Supportive team environment within an established program

Key Responsibilities

• Provide holistic, client-centred support from intake through to exit
• Deliver case management focused on housing outcomes and independence
• Conduct needs and risk assessments, including safety planning
• Support clients to access stable accommodation and relevant services
• Advocate on behalf of clients with housing providers and external services
• Build strong relationships with stakeholders and referral networks
• Maintain accurate and timely case notes and documentation
• Assist with day-to-day operations of the accommodation service as required

What You'll Bring

Essential

• Minimum Certificate III in Community Services or related field
• Experience working with vulnerable populations, including homelessness or mental health
• Strong case management and advocacy skills
• Ability to engage clients with empathy, respect and professionalism
• Resilience and confidence working in crisis or complex environments
• Availability for shift work (including sleepovers and weekends)

Desirable

• Experience in crisis accommodation or residential programs
• Understanding of trauma-informed and strengths-based practice
• Knowledge of local housing and support service systems

About Tradewind Australia

Tradewind Australia is a multi-award-winning recruitment agency, recognised nationally for delivering exceptional candidate experience across the education, social and community services sectors.

We partner with leading organisations across Australia to connect skilled professionals with roles that align with their values, strengths and long-term career goals.

Commitment to Child Safety, Inclusion and Equal Opportunity

Tradewind Australia is committed to the safety, wellbeing and inclusion of all children and vulnerable people. We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities.