Crisis Support Worker

St Vincent de Paul Society Queensland; Cairns Regional; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive hourly rate

Salary packaging

Employee Assistance Program

Employee Agreement benefits

Purpose-driven work

Inclusive team

Job summary

St Vincent de Paul Society Queensland in Cairns invites applications for a Permanent, Full Time Crisis Support Worker based in Manunda. You will provide end-to-end support for clients through our Early Intervention Homestay Program, helping people sustain tenancies across private, social, community and public housing.

The role involves case management, advocacy, budgeting support, and tenant rights information to help homeless or at-risk clients access safe, affordable housing.

Qualifications

• Minimum Certificate III in Community Services or related field.
• Knowledge of legislation and guidelines relating to specialist homelessness services.
• Experience as a Support Worker or in homelessness services.
• Ability to advocate for clients and maintain confidentiality of client information.
• Ability to work unsupervised at times and as part of a team.

Responsibilities

• Provide end-to-end support from intake to exit.
• Deliver high-quality case management, advice, referrals and advocacy.
• Support budgeting and tenant rights information for clients.
• Assist clients to access safe, affordable, and stable housing.
• Work with adults with complex needs to improve tenancy outcomes.

Skills

Advocacy

Communication

Time management

Teamwork

Confidentiality

Education

Certificate III in Community Services

Job description

21d ago , from St Vincent De Paul Queensland

What we can offer you

• Work with a purpose – not your average organisation and not your average role!
• Competitive hourly rate and excellent employment benefits under our Employee Agreement
• Salary packaging arrangements – helping you save on tax
• Access to our Employee Assistance Program – our employees are our most valuable asset
• A welcoming and inclusive environment where you’ll always feel part of a team

The Role

As Crisis Support Worker you will be responsible for the provision of end-to-end support for clients engaged through our Early Intervention Homestay Program based in Manunda. The Homestay Program supports people to maintain successful tenancies, including private, social, community and public. Homestay is an outreach service that empowers participants through support, information, skilling and linking in with services.

You will provide holistic support for clients throughout all facets of the client journey from intake to exit, an inherent requirement of this role is to provide a high standard of case management, advice, referral and advocacy utilising Specialist Homelessness databases. You will be supporting our clients through general advice, budget support, and goal setting as well as providing important information on tenant rights and responsibilities.

A key focus of this role is the provision of assistance to clients who are homeless or at risk of homelessness to access safe, affordable, and stable accommodation. Additionally, work with adults with complex needs to increase skills to sustain current and future tenancies and improve overall quality of life. The focus of the position is to assist in enabling clients to overcome barriers which have contributed to their homelessness or risk of homelessness.

This is a Permanent, Full TimePosition (38 hours per week)based inManunda.

To be successful in the role, you will meet the following criteria:

• Minimum Certificate III in Community Services or related field (Essential)
• Knowledge of and ability to work within relevant legislation and guidelines relating to the delivery of specialist homelessness services
• Previous experience as a Support Worker or equivalent within the homelessness support sector or related field
• Ability to deliver advocacy on behalf of clients and always ensure confidentiality of client information
• Ability to work unsupervised at times as well as an effective team member
• Contribute positively within a team environment
• Demonstrate a friendly, positive attitude, with a willingness to learn
• Effective communication and time management skills
• Demonstrate genuine respect for all people regardless of their situation
• Understanding of risk management principles including current WHS legislation and regulations
• Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check, and proof of qualifications/licences.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples are strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.