Crisis Support Worker

The Deck; Toowoomba Regional; Hybrid; AUD 79,000 - 82,000; Full time

Benefits offered by this job

Employee Benefits

Job summary

St Vincent de Paul Society Queensland is seeking a Crisis Support Worker in Toowoomba to provide holistic outreach support from intake to exit. This full-time role involves case management, advocacy, and referrals to help clients access safe housing and improve life outcomes.

The role operates 7 days a week with a 38-hour week, requiring current qualifications and a Blue Card. Competitive benefits and tax‑efficient salary packaging are offered.

Qualifications

• Minimum Certificate III in Community Services or related field (Mandatory).
• A current Blue Card, or the ability to apply for and obtain one (Mandatory).
• Knowledge of and ability to work within relevant legislation and guidelines relating to the delivery of specialist homelessness services.
• Previous experience as a Support Worker or equivalent within the homelessness support sector or related field.
• Ability to deliver advocacy on behalf of clients and always ensure confidentiality of client information.
• Ability to work unsupervised at times as well as an effective team member.
• Contribute positively within a team environment.
• Demonstrate a friendly, positive attitude, with a willingness to learn.
• Effective communication and time management skills.
• Demonstrate genuine respect for all people regardless of their situation.
• Understanding of risk management principles including current WHS legislation and regulations.
• Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society.

Responsibilities

• Provide end-to-end support through Outreach service, including case management, advice, referral and advocacy.
• Assist clients who are homeless or at risk of homelessness to access safe, affordable housing and stable tenancies.
• Engage with adults with complex needs to improve overall quality of life.
• Work in community and public spaces as required.

Skills

Advocacy

Communication

Time management

Teamwork

Confidentiality

WHS knowledge

Education

Certificate III in Community Services

Job description

Home Crisis Support Worker

Job details

Employer: St Vincent de Paul Society Queensland

Job Type: Full-Time

Job Location: Toowoomba, Toowoomba & Darling Downs QLD

Closing Date: 6 October 2026

Salary Band: $40.89 per hour + Super + NFP Salary Packaging Link https://au.seek.com/job/94645449/apply

Crisis Support Worker

https://au.seek.com/job/94645449/apply

Job Description

Life at Vinnies

At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.

What we can offer you

• Work with a purpose – not your average organisation and not your average role!
• Competitive hourly rate and excellent employment benefits under our Employee Agreement
• Salary packaging arrangements – helping you save on tax
• Access to our Employee Assistance Program – our employees are our most valuable asset
• A welcoming and inclusive environment where you’ll always feel part of a team

The Role

As Crisis Support Worker you will be responsible for the provision of end-to-end support through ourOutreach service. Employed to provide holistic support for clients throughout all facets of the client journey from intake to exit, an inherent requirement of this role is to provide a high standard of case management, advice, referral and advocacy utilising Specialist Homelessness databases.

A key focus of this role is the provision of assistance to clients who are homeless or at risk of homelessness to access safe, affordable, and stable accommodation. Additionally, work with adults with complex needs to increase skills to sustain current and future tenancies and improve overall quality of life. The focus of the position is to assist in enabling clients to overcome barriers which have contributed to their homelessness or risk of homelessness. This role will be required to go out into the community and public spaces.

This is a permanentfull-time position (38 hours per week) based inToowoomba. This service will operate 7 days a week.

To be successful in the role, you will meet the following criteria:

• Minimum Certificate III in Community Services or related field (Mandatory)
• A current Blue Card, or the ability to apply for and obtain one (Mandatory)
• Knowledge of and ability to work within relevant legislation and guidelines relating to the delivery of specialist homelessness services
• Previous experience as a Support Worker or equivalent within the homelessness support sector or related field
• Ability to deliver advocacy on behalf of clients and always ensure confidentiality of client information
• Ability to work unsupervised at times as well as an effective team member
• Contribute positively within a team environment
• Demonstrate a friendly, positive attitude, with a willingness to learn
• Effective communication and time management skills
• Demonstrate genuine respect for all people regardless of their situation
• Understanding of risk management principles including current WHS legislation and regulations
• Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check, and proof of qualifications/licences.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples are strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.

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