Crisis Support Worker – Homelessness Housing Pathways

Tradewind Recruitment Australia; Bundaberg; On-site; AUD 69,000 - 83,000; Part time

Benefits offered by this job

Casual loading

Flexible shifts

Meaningful work

Supportive team

Job summary

Tradewind Australia is recruiting a Crisis Support Worker for a men's accommodation program in Bundaberg. The role involves end-to-end client support from intake to exit, with a focus on housing outcomes and longer-term pathways into safe housing.

Casual/locum opportunities offer day, afternoon and sleepover shifts with immediate start. Essential requirements include a Certificate III in Community Services, experience with vulnerable populations and strong advocacy skills.

Qualifications

• Certificate III in Community Services or related field is required.
• Experience working with vulnerable populations, including homelessness or mental health, is valued.
• Strong case management and advocacy skills.
• Ability to engage clients with empathy, respect and professionalism.
• Resilience and confidence working in crisis or complex environments.

Responsibilities

• Provide holistic, client-centred support from intake through to exit.
• Deliver case management focused on housing outcomes and independence.
• Conduct needs and risk assessments, including safety planning.
• Support clients to access stable accommodation and relevant services.
• Advocate on behalf of clients with housing providers and external services.
• Build strong relationships with stakeholders and referral networks.
• Maintain accurate and timely case notes and documentation.
• Assist with day-to-day operations of the accommodation service as required.

Skills

Case management

Advocacy

Empathy

Communication

Resilience

Education

Certificate III in Community Services

Job description

Tradewind Australia is recruiting a Crisis Support Worker for a men's accommodation program in Bundaberg. The role involves end-to-end client support from intake to exit, with a focus on housing outcomes and longer-term pathways into safe housing.

Casual/locum opportunities offer day, afternoon and sleepover shifts with immediate start. Essential requirements include a Certificate III in Community Services, experience with vulnerable populations and strong advocacy skills.