Crew Tech Lead - AI-Driven Banking Platform

Commonwealth Bank

Sydney

On-site

AUD 190,000 - 260,000

Full time

6 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Commonwealth Bank is seeking a Crew Tech Lead to shape the strategic and architectural direction of our Complaints platforms, evolving from traditional workflows to API-led, event-driven and AI-enabled capabilities.

You will lead a diverse engineering organisation of 70+ engineers, drive cloud-native patterns, AI adoption with governance, and collaborate with Product, Operations, Data and Risk to deliver resilient customer outcomes.

Qualifications

Proven experience leading large engineering organisations of ~70+ people in a complex enterprise.
Hands-on depth to challenge designs and influence architecture.
Experience delivering AI/GenAI initiatives into production.
Excellent communication and stakeholder leadership.
Experience modernising legacy environments into scalable platforms.

Responsibilities

Lead and develop a high-performing engineering organisation, creating a strong culture of ownership, collaboration, technical excellence and continuous learning.
Coach and develop Engineering Managers, Staff Engineers and emerging technical leaders, building sustainable leadership capability across the crew.
Shape the technology and engineering roadmap for Complaints and Operations capabilities, ensuring alignment with customer outcomes, business strategy and enterprise architecture.
Provide architectural leadership across cloud-native, distributed and microservices-based platforms, including API-led and event-driven architectures.
Drive appropriate decomposition of legacy and monolithic platforms into reusable business capabilities and independently scalable services, while avoiding unnecessary architectural complexity.
Lead the responsible adoption of AI and agentic engineering, with demonstrated experience taking AI-enabled capabilities beyond experimentation into measurable business or customer outcomes.
Establish engineering patterns for integrating AI models, agents, enterprise APIs, knowledge and data while ensuring appropriate security, governance, observability and human oversight.
Champion modern software engineering practices across automated testing, CI/CD, DevSecOps, SRE, observability and platform engineering.
Build strong partnerships across Product, Operations, Architecture, Data, AI, Risk and other Technology teams to translate business strategy into executable technology outcomes.
Drive simplification and reuse, reducing dependency on bespoke and legacy technologies in favour of strategic enterprise platforms and reusable capabilities.
Maintain strong accountability for the resilience, security, risk and operational performance of production services owned by the crew.