Crew Tech Lead

Commonwealth Bank; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Commonwealth Bank is seeking a Crew Tech Lead to shape the architectural and engineering direction of our Complaints and Operations platforms. You will lead a diverse, cross-functional team and drive API-led, event-driven, and AI-enabled solutions that improve customer journeys and operational resilience.

You will mentor Engineering Managers and Senior technologists, champion modern software practices, and partner with Product, Data and Risk to translate strategy into scalable, reusable

Qualifications

• Proven experience leading large engineering organisations (~70+ people) in a complex enterprise.
• Track record building high-performing engineering cultures with strong ownership across teams.
• Hands-on depth to challenge designs and influence architecture.
• Experience with cloud-native microservices and API-led architectures.
• Delivery of AI/GenAI initiatives into real business outcomes.

Responsibilities

• Lead and develop a high-performing engineering organisation with ownership culture.
• Shape technology roadmap for Complaints and Operations capabilities.
• Provide architectural leadership across cloud-native platforms and microservices.
• Decompose legacy platforms into reusable services with scalable architecture.
• Drive responsible AI adoption with governance and observability.
• Build partnerships with Product, Operations, Architecture, Data and Risk teams.

Skills

Engineering leadership

People management

Architectural leadership

Cloud-native

Microservices

AI / GenAI

Hands-on depth

Communication

Stakeholder leadership

AWS awareness

Tools

Java

.NET

Python

React

AWS

Pega

Flowable

Appian

Job description

• We are engineering the future of banking using modern cloud, AI and software engineering technologies.
• Together, we will build scalable technology platforms that solve real customer problems and transform how Operations works.

Do work that matters

Are you ready to lead the transformation of customer and operational journeys through modern engineering and AI?

AsCrew Tech Lead, you will shape the strategic, architectural and engineering direction of our next-generationComplaintsplatforms, including the evolution from traditional workflow-based solutions towards modern, API-led, event-driven and AI-enabled capabilities.

You will combine deep engineering leadership with a strong customer and product mindset, creating technology solutions that simplify complex operational journeys and improve the lived experience of our customers and people.

See yourself in our team

Operations Technology supports the critical work that happens behind the scenes to deliver exceptional outcomes for our customers. You will lead technology capabilities that are important to the bank’s customer experience, operational resilience, risk and compliance posture.

AsComplaintsCrew Tech Lead, you will lead a diverse, cross-functional engineering organisation and create an environment where talented engineers can perform at their best. You will be expected to build ahighly motivated, inclusive and technically strong engineering culture, developing engineering leaders and creating clear accountability and ownership across teams.

You will champion abuild-it, run-it, own-it mindset, raising engineering standards across software quality,DevSecOps, resilience, observability and operational excellence.

You will also play a pivotal role in the adoption ofAI and agentic technologies, building solutions that responsibly combine AI, enterprise data, knowledge, reusable services and human oversight to deliver better customer and operational outcomes.

In this role, you will:

• Lead and develop a high-performing engineering organisation, creating a strong culture of ownership, collaboration, technical excellence and continuous learning.
• Coach and develop Engineering Managers, Staff Engineers and emerging technical leaders, building sustainable leadership capability across the crew.
• Shape the technology and engineering roadmap for Complaints and Operations capabilities, ensuring alignment with customer outcomes, business strategy and enterprise architecture.
• Provide architectural leadership acrosscloud-native, distributed and microservices-based platforms, including API-led and event-driven architectures.
• Drive appropriate decomposition of legacy and monolithic platforms into reusable business capabilities and independently scalable services, while avoiding unnecessary architectural complexity.
• Lead the responsible adoption ofAI and agentic engineering, with demonstrated experience taking AI-enabled capabilities beyond experimentation into measurable business or customer outcomes.
• Establish engineering patterns for integrating AI models, agents, enterprise APIs, knowledge and data while ensuring appropriate security, governance, observability and human oversight.
• Champion modern software engineering practices across automated testing, CI/CD,DevSecOps, SRE, observability and platform engineering.
• Build strong partnerships across Product, Operations, Architecture, Data, AI, Risk and other Technology teams to translate business strategy into executable technology outcomes.
• Drive simplification and reuse, reducing dependency on bespoke and legacy technologies in favour of strategic enterprise platforms and reusable capabilities.
• Maintain strong accountability for the resilience, security, risk and operational performance of production services owned by the crew.

We’re interested in hearing from people who have:

• Proven experienceleading, motivating and developing large engineering organisations of~70+ people, including Engineering Managers and senior technical leaders, within a complex enterprise environment.
• A demonstrated track record of buildinghigh-performing engineering cultures, developing talent, raising technical standards and creating strong ownership across geographically distributed teams.
• Strong software engineering foundations with sufficient hands-on technical depth to challenge designs, influence architecture and provide credibility with senior engineers.
• Hands-on engineering experience in one or more technologies such asJava, .NET, Python, React or similar modern technology stacks.
• Strong experience designing and operatingcloud-native microservices and distributed architectures, including APIs, event-driven integration, containerisation, resilience patterns and observability.
• Demonstrated experience deliveringAI/GenAI initiatives into real business environments, ideally including agentic AI, LLM-based applications, RAG/knowledge architectures, AI evaluation orMLOps.
• An understanding of how to safely operationalise AI, including responsible AI, security, model and agent evaluation, data governance, human-in-the-loop controls and production observability.
• Strong experience with modern cloud engineering practices(AWS is added advantage)experience with Pega, Flowable, Appianor similar workflow platforms would be advantageous.
• Strategic thinking and strong solution architecture experience, with the ability to balance immediate delivery requirements with long-term platform strategy.
• Experience modernising complex legacy environments and moving towards reusable, scalable enterprise platforms.
• Excellent communication, influencing and stakeholder leadership skills, with demonstrated ability to align customer and business objectives with technology strategy.
• The ability to operate effectively through ambiguity, make difficult technology decisions and bring teams and stakeholders together around a clear direction.

Working with us

At CommBank, we believe diversity of people, experience and thinking creates stronger teams and better technology. Whether you’re passionate about engineering, customer outcomes, AI, data or building great teams, your perspective and leadership can help shape the future of banking.

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