Credit Officer

Laminex Australia; Melbourne; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Laminex Australia is seeking a proactive Credit Officer to join our Finance team in Melbourne's suburb of Tullamarine. You will manage customer portfolios, resolve queries, and support strong cash flow by minimising credit risk.

Reporting to the National Credit Operations Manager, the role emphasizes collaboration with Sales, Customer Service and Credit Management to build lasting relationships and ensure accurate records.

Formación

• Minimum 2 years' experience in Credit, AR or collections or similar role.
• Strong communication and relationship-building skills.
• Experience managing customer accounts, collections and payment arrangements.
• Proficiency in Excel and ERP or accounting systems.

Responsabilidades

• Manage a portfolio of customer accounts.
• Follow up outstanding payments and manage aged debt.
• Handle customer enquiries and resolve account issues.
• Manage payment plans and ensure actions are completed.
• Perform account reconciliations and investigate discrepancies.
• Send collection correspondence and reminders.

Conocimientos

Credit knowledge

Accounts Receivable

Collections

Communication

Relationship-building

Attention to detail

Herramientas

Excel

ERP Systems

OnGuard

Descripción del empleo

At Laminex, we've been helping Australians create beautiful spaces for generations. Due to a recent retirement, we're seeking a proactive and customer-focused Credit Officer to join our Finance team based in Tullamarine. If you enjoy working in a collaborative environment, building relationships, and being part of a team that genuinely supports one another, this could be the perfect opportunity for you.
About the Role
Reporting to the National Credit Operations Manager, you will manage a portfolio of customers across the building and construction industry. Working closely with customers, Sales, Customer Service and Credit Management teams, you'll play a key role in maintaining positive customer relationships, resolving account queries, managing collections, minimising credit risk, and supporting strong cash flow outcomes.
Key Responsibilities:

• Manage a portfolio of customer accounts.
• Following up outstanding payments and managing aged debt.
• Handling customer enquiries and resolving account issues.
• Managing payment plans and ensuring agreed actions are completed.
• Performing account reconciliations and investigating discrepancies.
• Sending collection correspondence and account reminders.
• Using OnGuard and internal ERP systems to monitor account activity.
• Escalating problematic accounts and insolvency matters when required.
• Maintaining accurate customer account records and notes.
• Collaborate closely with the Sales and Customers Services team.

To be successful in this role, you will bring:

• A minimum of 2 years' experience in Credit, Accounts Receivable, Collections, or a similar customer-facing finance role.
• Strong communication and relationship-building skills, with the confidence to influence outcomes and professionally navigate difficult conversations.
• Experience managing customer accounts, collections, and payment arrangements while delivering outstanding customer service.
• Demonstrated experience in account reconciliations, issue resolution, and proactive follow-up, with a high level of accuracy and attention to detail.
• Proficiency in Microsoft Excel and experience using ERP or in-house accounting systems.
• The ability to build effective relationships with both internal and external stakeholders.
• Strong organisational skills, with the ability to work autonomously, prioritise competing demands, and deliver results in a fast-paced environment.
• A positive, team-focused attitude with a willingness to learn, contribute fresh ideas, and support a collaborative team culture.

Why Join Laminex?
Join a highly experienced and supportive Credit team.
Work alongside colleagues who have built long-term careers with the business.
Exposure to a diverse customer portfolio within the building products industry.
Opportunity to contribute ideas and continuous improvement initiatives.
Be part of a nationally recognised Australian brand with a strong team culture.