Collections/Credit Officer

Sharp & Carter; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

2 days Work From Home

Career development

Work-life balance

Job summary

Sharp & Carter is recruiting a permanent Credit Officer for their North Sydney team. You will manage a portfolio of customer accounts, conduct debt collection, monitor aged debt and support month-end reporting.

You will liaise with internal stakeholders, ensure policy compliance and seek process improvements to optimise cash collection. The role offers a balanced hybrid work arrangement with opportunities for career development.

Qualifications

• Experience handling end-to-end accounts receivable and credit tasks.
• Strong ability to build and maintain relationships with internal and external stakeholders.
• Excellent communication skills and problem-solving approach.

Responsibilities

• Manage a portfolio of customer accounts and the Accounts Receivable ledger.
• Conduct high-volume debt collection via phone and email.
• Monitor aged debt and overdue accounts and follow up on payments.
• Reconcile customer accounts and investigate unallocated payments.
• Resolve customer billing, invoice and account queries.
• Issue customer statements and assist with invoice/credit note processing.
• Assist with credit assessments, credit limits and account management.
• Support month-end reconciliations and reporting.
• Ensure compliance with internal credit policies and procedures.
• Identify opportunities for process improvements within Credit/AR.

Skills

Debt collection

Relationship building

Communication skills

Autonomy

Tools

SAP

Job description

About the Company:

Fantastic opportunity for a permanent Credit Officer position based to join a dynamic organisation based in North Sydney. You will be working in a busy, yet motivated Credit Team who are close knit and large in size, reporting into the Credit Manager.

We have previously placed candidates in this team and wider organisation before and all have remained very happy with their roles and the culture.

The Responsibilities:

Reporting directly into the Credit Manager you will be responsible for end-to-end credit tasks including:

• Managing a portfolio of customer accounts and maintaining the Accounts Receivable ledger
• Conducting high-volume debt collection via phone and email
• Monitoring aged debt and overdue accounts, following up outstanding payments
• Reconciling customer accounts and investigating unallocated/unreconciled payments
• Resolving customer billing, invoice and account queries
• Issuing customer statements and assisting with invoice/credit note processing
• Assisting with credit assessments, credit limits and account management
• Managing accounts on credit hold and releasing orders where appropriate
• Preparing aged debt, collections and AR reporting for management
• Maintaining accurate customer master data and account records
• Supporting month-end reconciliations and reporting
• Ensuring compliance with internal credit policies and procedures
• Building strong relationships with internal stakeholders and external customers to maximise cash collection
• Identifying opportunities for process improvements and efficiencies within the Credit/AR function

About you:

• Experience with SAP is preferred - although any experience with a large ERP system is considered.
• Ability to work autonomously within a larger and supportive team
• Strong sense of ownership.
• Demonstrate the ability to build strong professional relationships.
• Effective and adaptive communication skills.
• Motivated, driven and a team-player.

Benefits:

• 2 days Work From Home
• Competitive salary
• Flexibility
• Genuine work-life balance, career development, job security and a very supportive team.