Credit Officer

Fletcher Building; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Laminex, a leading Australian building products brand, is seeking a proactive Credit Officer to join our Finance team in Melbourne's northern suburbs (Tullamarine). You will manage a portfolio of customer accounts, resolve queries, and support strong cash flow outcomes through effective credit control.

Reporting to the National Credit Operations Manager, you will collaborate with Sales, Customer Service, and Credit Management to minimise risk, follow up on aged debt, and maintain accurate

Qualifications

• Minimum 2 years in Credit, AR, Collections, or similar
• Strong communication and relationship-building skills
• Experience managing customer accounts and payment arrangements
• Experience in reconciliations, issue resolution, and proactive follow-up
• Proficiency in Excel and accounting systems
• Ability to build relationships with stakeholders
• Strong organisational skills and ability to work autonomously in a fast-paced environment
• Positive, team-focused attitude

Responsibilities

• Manage a portfolio of customer accounts
• Follow up outstanding payments and aged debt
• Handle customer enquiries and resolve account issues
• Manage payment plans and ensure actions completed
• Perform account reconciliations and investigate discrepancies
• Send collection correspondence and reminders
• Use OnGuard and ERP to monitor activity
• Escalate insolvency matters when required
• Maintain customer account records and notes
• Collaborate with Sales and Customer Services

Skills

Credit management

Accounts receivable

Collections

Customer service

Excel

ERP systems

Communication skills

Stakeholder management

Tools

OnGuard

ERP systems

Job description

At Laminex, we've been helping Australians create beautiful spaces for generations. Due to a recent retirement, we're seeking a proactive and customer-focused Credit Officer to join our Finance team based in Tullamarine. If you enjoy working in a collaborative environment, building relationships, and being part of a team that genuinely supports one another, this could be the perfect opportunity for you.

About the Role

Reporting to the National Credit Operations Manager, you will manage a portfolio of customers across the building and construction industry. Working closely with customers, Sales, Customer Service and Credit Management teams, you'll play a key role in maintaining positive customer relationships, resolving account queries, managing collections, minimising credit risk, and supporting strong cash flow outcomes.

Key Responsibilities:

• Manage a portfolio of customer accounts.
• Following up outstanding payments and managing aged debt.
• Handling customer enquiries and resolving account issues.
• Managing payment plans and ensuring agreed actions are completed.
• Performing account reconciliations and investigating discrepancies.
• Sending collection correspondence and account reminders.
• Using OnGuard and internal ERP systems to monitor account activity.
• Escalating problematic accounts and insolvency matters when required.
• Maintaining accurate customer account records and notes.
• Collaborate closely with the Sales and Customers Services team.

To be successful in this role, you will bring:

• A minimum of 2 years' experience in Credit, Accounts Receivable, Collections, or a similar customer-facing finance role.
• Strong communication and relationship-building skills, with the confidence to influence outcomes and professionally navigate difficult conversations.
• Experience managing customer accounts, collections, and payment arrangements while delivering outstanding customer service.
• Demonstrated experience in account reconciliations, issue resolution, and proactive follow-up, with a high level of accuracy and attention to detail.
• Proficiency in Microsoft Excel and experience using ERP or in-house accounting systems.
• The ability to build effective relationships with both internal and external stakeholders.
• Strong organisational skills, with the ability to work autonomously, prioritise competing demands, and deliver results in a fast-paced environment.
• A positive, team-focused attitude with a willingness to learn, contribute fresh ideas, and support a collaborative team culture.

Why Join Laminex?

• Join a highly experienced and supportive Credit team.
• Work alongside colleagues who have built long-term careers with the business.
• Exposure to a diverse customer portfolio within the building products industry.
• Opportunity to contribute ideas and continuous improvement initiatives.
• Be part of a nationally recognised Australian brand with a strong team culture.

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