Credit Limits Specialist — Hybrid Client Advocate

National Credit Insurance (Brokers) Pty Ltd; Adelaide; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Up to 27 days paid leave

Up to 12 weeks paid parental leave

Career development

Regular team events

Volunteer days

EAP

Wellness initiatives

Birthday gifts

Job summary

National Credit Insurance (Brokers) Pty Ltd in Adelaide seeks a Credit Limits Specialist to manage a portfolio of clients, handling credit limit requests via phone and email. You will negotiate outcomes with insurers and keep clients informed, acting as a trusted contact and resolving issues as they arise.

The role emphasizes proactive communication, organisation and teamwork, with hybrid working options after training and a focus on delivering excellent client service.

Qualifications

• Must have strong customer service experience in a busy, phone-based environment.
• Excellent verbal and written communication skills.
• Ability to negotiate, influence and achieve positive outcomes.
• Strong organisation and attention to detail.
• Ability to juggle competing priorities while keeping customers informed.
• Proactive, positive and solutions-focused attitude.
• Willingness to learn and adapt to new systems.
• Team player with a collaborative approach.

Responsibilities

• Manage credit limit requests for your client portfolio.
• Speak with clients regularly by phone and email.
• Liaise with insurers/underwriters on behalf of clients.
• Negotiate outcomes and advocate for clients.
• Follow up outstanding requests and keep processes moving.
• Provide clients with clear, timely updates.
• Maintain accurate records in internal systems.
• Collaborate with teammates to deliver a great client experience.

Skills

Customer service

Verbal communication

Written communication

Negotiation

Organization

Attention to detail

Teamwork

Job description

National Credit Insurance (Brokers) Pty Ltd in Adelaide seeks a Credit Limits Specialist to manage a portfolio of clients, handling credit limit requests via phone and email. You will negotiate outcomes with insurers and keep clients informed, acting as a trusted contact and resolving issues as they arise.

The role emphasizes proactive communication, organisation and teamwork, with hybrid working options after training and a focus on delivering excellent client service.