Credit Limits Specialist

National Credit Insurance (Brokers) Pty Ltd; Adelaide; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Up to 27 days paid leave

Up to 12 weeks paid parental leave

Career development

Regular team events

Volunteer days

EAP

Wellness initiatives

Birthday gifts

Job summary

National Credit Insurance (Brokers) Pty Ltd in Adelaide seeks a Credit Limits Specialist to manage a portfolio of clients, handling credit limit requests via phone and email. You will negotiate outcomes with insurers and keep clients informed, acting as a trusted contact and resolving issues as they arise.

The role emphasizes proactive communication, organisation and teamwork, with hybrid working options after training and a focus on delivering excellent client service.

Qualifications

• Must have strong customer service experience in a busy, phone-based environment.
• Excellent verbal and written communication skills.
• Ability to negotiate, influence and achieve positive outcomes.
• Strong organisation and attention to detail.
• Ability to juggle competing priorities while keeping customers informed.
• Proactive, positive and solutions-focused attitude.
• Willingness to learn and adapt to new systems.
• Team player with a collaborative approach.

Responsibilities

• Manage credit limit requests for your client portfolio.
• Speak with clients regularly by phone and email.
• Liaise with insurers/underwriters on behalf of clients.
• Negotiate outcomes and advocate for clients.
• Follow up outstanding requests and keep processes moving.
• Provide clients with clear, timely updates.
• Maintain accurate records in internal systems.
• Collaborate with teammates to deliver a great client experience.

Skills

Customer service

Verbal communication

Written communication

Negotiation

Organization

Attention to detail

Teamwork

Job description

Great on the phone? Love solving problems, negotiating outcomes and getting things moving for customers? You might not know much about trade credit insurance yet, and that's completely fine. We can teach you the technical side. We're looking for someone who loves dealing with customers, communicates confidently, enjoys working at pace and has the persistence to follow things through. NCI is looking for an enthusiastic Credit Limits Specialist (internally known as an Account Manager, Credit Limits) to join our Adelaide team and help our clients manage their credit risk. This is a predominantly phone and email-based role where you'll manage credit limit requests for your own portfolio of clients. You'll work with clients and insurers to progress requests, negotiate outcomes and keep everyone informed along the way. You'll become a trusted point of contact for your clients, advocating on their behalf, following up outstanding decisions and helping resolve issues when they arise.

What will you be doing?

No two days will be the same, but you'll spend your time:

• Managing credit limit requests across your portfolio of clients.
• Speaking with clients regularly by phone and email.
• Liaising with insurers (underwriters) on behalf of clients.
• Negotiating credit limit outcomes and advocating for your clients.
• Following up outstanding requests and keeping things moving.
• Providing clients with clear, timely updates.
• Keeping records and information accurate in our internal systems.
• Working closely with your team mates to deliver a great client experience.

What are we looking for?

We'd love to hear from you if you can demonstrate:

• Strong customer service experience, ideally in a busy, phone-based environment.
• Excellent verbal and written communication skills.
• The ability to negotiate, influence and work towards a positive outcome.
• Strong organisation skills and attention to detail.
• The ability to juggle competing priorities without losing sight of the customer.
• A proactive, positive and solutions-focused approach.
• Confidence learning and using different systems.
• A genuine willingness to learn.
• A team approach and positive outlook (the team cover each others portfolios as required).

Perhaps you're currently working in banking, a contact centre, insurance, finance or another customer-focused environment and are looking for your next step.

Why NCI?

We've been helping businesses protect their profits, minimise risk and grow with confidence for over 40 years.

With our head office in Adelaide and almost 200 employees across Australia, NZ and Asia, we're a market leader in our specialist field with a reputation that extends globally.

Just as importantly, we've built a workplace where people genuinely enjoy coming to work. We're collaborative, supportive and believe in helping our people build rewarding, long-term careers.

Our people tend to stick around. Around one-third of our team have been with NCI for 10 years or more. This is evidence of our great culture!

Benefits On Offer

We're always reviewing and improving our employee benefits, we offer:

• Hybrid working arrangements once training is completed.
• Up to 27 days of paid leave per year through our additional leave benefits.
• Up to 12 weeks' paid parental leave.
• Career development and progression opportunities.
• Regular team events and celebrations.
• Volunteer Days, EAP, wellness initiatives and annual flu vaccinations.
• Birthday gifts, anniversary celebrations and more.

Location & Hours

This is a permanent, full-time position based in our Adelaide CBD office. Once you're fully trained, hybrid working is available for up to two days per week from home. Most of your client contact will be over the phone and via email, although there may occasionally be opportunities to attend face-to-face client meetings, networking events or visit your interstate clients.