Credit Control Officer – 12 Month Max Term

Hollard Insurance Company; North Sydney Council; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work

Remote work options

Job summary

Hollard Insurance invites applications for a Credit Control Officer – 12 Month Max Term in North Sydney. The role focuses on managing intermediary/broker accounts, resolving overdue debtors and unallocated cash, while supporting the finance team with reporting and process improvements.

You will work in a hybrid environment, liaising with system owners to clear variances and negotiate for information. Prior experience in high-volume transaction processing is preferred.

Qualifications

• Experience with high transaction volume processing and reconciliations.
• Strong Excel and administration skills to meet month-end targets.
• Excellent verbal and written communication to liaise with stakeholders.
• Ability to confidently negotiate to obtain necessary information.

Responsibilities

• Ongoing management of allocated intermediary/broker accounts by reviewing and clearing overdue policies, as per credit terms and team/company processes.
• Investigating unallocated cash transactions and other variances on intermediary accounts to resolve/clear these transactions.
• Maintaining Customer Service Standards for internal and external stakeholders.
• Performing administrative and reporting tasks within credit control team to meet month-end deadlines.
• Assisting with creation of procedures and policies.

Skills

High transaction volume processing

Reconciliations

Excel

Administration

Verbal communication

Written communication

Negotiation

Job description

Credit Control Officer – 12 Month Max Term

Opportunity to work with one of Australia's largest general insurers

Own the outcomes by resolving queries and negotiating transactions

Grow your skills and gain exposure to credits and accounts department

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

Your Team

The team overall manages Hollard’s financial wellbeing and provides regular on time and high-quality financial reporting to management, regulators, shareholders and other key stakeholders. You will be part of a multi-disciplinary finance team at the forefront of a dynamic reporting and regulatory landscape.

About the Role

Reporting to the Senior Finance Manager, this role plays a vital role in the financial health of our company by managing intermediary/broker accounts and ensuring timely resolution of outstanding debtors and unallocated cash transactions.

Key Responsibilitiesinclude (not limited to):

Ongoing management of allocated intermediary/broker accounts by reviewing and clearing overdue policies, as per credit terms and team/company processes.

Investigating unallocated cash transactions and other variances on intermediary accounts to resolve/clear these transactions.

Maintaining Customer Service Standards for internal and external stakeholders.

Performing administrative and reporting tasks within credit control team to meet month-end deadlines.

Assisting with creation of procedures and policies

About You

Experience with high transaction volume processing and reconciliations.

Strong Excel, administration skills required to manage the tasks within the team to meet month end targets.

Good verbal and written communication skills needed to liaise with the system owners to clear or resolve the variance.

Ability to confidently negotiate to obtain the necessary information regarding the transactions in question.

Working at Hollard

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance.

Please note:

Even if you don’t meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies.