Motor Claims Settlements Consultant

Hollard Insurance; North Sydney Council; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Hollard Insurance, based in North Sydney, seeks a Settlements Consultant for its Motor Claims team. You will own claims from review to resolution, providing empathetic guidance to third party customers and other insurers while negotiating strong outcomes.

Join a national specialist claims team and collaborate with the wider motor claims group to deliver outstanding service. The role is open to NSW, VIC, QLD or WA and supports hybrid/remote work.

Qualifications

• Experience in motor claims or recoveries, with a sound understanding of motor insurance practices.
• Strong negotiation, judgment and decision making skills.
• Excellent written and verbal communication with a genuine customer focus.
• Organised and proactive, comfortable juggling priorities and adapting to change.
• Strong attention to detail and time management skills.

Responsibilities

• Review and settle demands from individuals and other insurers, negotiating the best possible outcome.
• Manage your assigned claims, including high risk and urgent claims, keeping reserves and file notes accurate.
• Meet service levels and turnaround times while delivering prompt, knowledgeable service to customers, suppliers and insurers.
• Build strong working relationships with suppliers and service providers, and resolve complaints within agreed service levels.
• Contribute ideas to improve performance and customer experience as the team rolls out system enhancements and automation.

Skills

Motor claims experience

Negotiation

Communication

Time management

Organization

Job description

Opportunity to work with one of Australia’s largest general insurers

Join a supportive, national specialist motor claims team

Flexible/Hybrid role open to applicants based in NSW, VIC, QLD or WA

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia’s biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

Join Hollard's Motor Claims team as a Settlements Consultant, where you'll take ownership of all reported settlement claims from review through to resolution. You'll provide accurate, empathetic support and guidance to third party customers, both individuals and other insurers, while negotiating strong outcomes and keeping claims moving efficiently.

You’ll join a national specialist claims team, working closely with the wider motor claims group to deliver an exceptional service for our customers.

This role is open to candidates based in NSW, VIC, QLD or WA.

Key Responsibilities

Review and settle demands from individuals and other insurers, negotiating the best possible outcome.

Manage your assigned claims, including high risk and urgent claims, keeping reserves and file notes accurate.

Meet service levels and turnaround times while delivering prompt, knowledgeable service to customers, suppliers and insurers.

Build strong working relationships with suppliers and service providers, and resolve complaints within agreed service levels.

Contribute ideas to improve performance and customer experience as the team rolls out system enhancements and automation.

About You

Experience in motor claims or recoveries, with a sound understanding of motor insurance practices and strong policy interpretation skills.

Strong negotiation, judgment and decision making skills.

Excellent written and verbal communication with a genuine customer focus.

Organised and proactive, comfortable juggling priorities and adapting to change.

Strong attention to detail and time management skills.

Working at Hollard

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

• Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.


• We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.


• We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance.

Please note:

Even if you don’t meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies.