Motor Partner Auditor

Hollard Insurance; North Sydney Council; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible/hybrid/remote work

Commitment to inclusion and diversity

Hybrid/remote work options

Job summary

Hollard Insurance invites applications for a role in the Supplier Partnership & Performance Motor Team to audit and drive adoption of the Qapter/Audatex platform across our repairer network. You will perform daily audits, ensure estimates are compliant and accurate, and work with internal and external stakeholders to improve outcomes.

Join a national team focused on cost, quality, and timeliness, with flexible hybrid work from NSW, VIC, QLD or WA and a commitment to inclusive practices and

Qualifications

• Experience using the Audatex/Qapter claims assessing platform.
• Previous experience in a claims auditor role, motor claims supplier relationship management role or panel shop estimating role preferred.
• Strong knowledge of motor claims discipline, practices and products.

Responsibilities

• Conduct daily audits of motor repairers' assessments within Qapter/Audatex, reviewing back-end system use to ensure estimates are accurate, compliant and completed correctly.
• Clearly articulate audit outcomes to internal and external stakeholders, tracking findings and driving remediation and continuous improvement across the network.
• Use audit insights to support the management of supplier performance against clear KPIs across cost, quality and timeliness.
• Act as a subject matter expert for Qapter/Audatex, championing adoption of the platform across the repairer network and internal teams.
• Support risk and regulatory management across the motor supply chain, including monitoring compliance with the Code of Practice, APRA Prudential Standards and ASIC requirements.

Skills

Audatex/Qapter experience

Claims auditing

Motor claims knowledge

Supplier relationship management

Cost/quality/timeliness focus

Tools

Audatex

Qapter

Job description

Opportunity to work with one of Australia’s largest general insurers

Flexible/Hybrid role open to applicants based in NSW, VIC, QLD or WA

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

As part of the Supplier Partnership & Performance Motor Team (SPPM), you'll be responsible for supporting the implementation and driving the adoption and performance of the Qapter/Audatex platform across Hollard's network of repairers.

Working in the Qapter/Audatex platform, you'll run audits to review how the system has been used, check estimates are accurate and completed correctly, and ensure quality and compliance standards are being met.

You'll join a small, national auditing team, working closely with the wider SPPM group to deliver strong outcomes for our customers.

Key Responsibilities

• Conduct daily audits of motor repairers' assessments within Qapter/Audatex, reviewing back-end system use to ensure estimates are accurate, compliant and completed correctly
• Clearly articulate audit outcomes to internal and external stakeholders, tracking findings and driving remediation and continuous improvement across the network
• Use audit insights to support the management of supplier performance against clear KPIs across cost, quality and timeliness
• Act as a subject matter expert for Qapter/Audatex, championing adoption of the platform across the repairer network and internal teams
• Support risk and regulatory management across the motor supply chain, including monitoring compliance with the Code of Practice, APRA Prudential Standards and ASIC requirements

About You

• Experience using the Audatex/Qapter claims assessing platform
• Previous experience in a claims auditor role, motor claims supplier relationship management role or panel shop estimating role preferred
• Strong knowledge of motor claims discipline, practices and products
• Knowledge of the smash repair industry, including trends and technology used in the repair of motor vehicles
• Ability to deliver industry leading cost, quality, and timeliness outcomes through the successful implementation of the Audatex/Qapter platform across partner motor repairers and Motor Assessing teams

Working at Hollard

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance.

Please note:

Even if you don’t meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies.