Operations Insights Manager - 12 Month Max Term Contract

Hollard Insurance Australia; Sydney; Hybrid; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Hybrid work arrangement

State-of-the-art facilities in North-S

Job summary

Hollard Insurance Australia in Sydney is seeking a senior analytics leader to join the Chief Data Analytics Office. The role will drive enterprise BI strategy, deliver high-value reporting, and translate complex data into actionable business insights with measurable impact.

You will lead a high-performing analytics team, partnering with stakeholders across the organisation to prioritise initiatives and improve operational performance through advanced analytics and data-driven decision making.

Qualifications

• Experience leading analytical teams and driving data-driven decision making.
• Ability to design scalable BI processes and frameworks.
• Strong stakeholder engagement and strategic thinking required.

Responsibilities

• Execute enterprise BI strategies with leadership across the organisation.
• Collaborate with stakeholders to prioritise and deliver high-value reporting and analytics.
• Lead complex insights programs to support business strategy and efficiency.
• Implement processes to reduce reporting cycles and improve reliability.
• Set performance benchmarks and ensure reporting meets evolving needs and regulatory requirements.
• Lead a team with clear expectations and individual development plans.

Skills

Leadership

Stakeholder management

Strategic thinking

Communication

Tools

SAS

SQL

Python

Power BI

Tableau

Job description

• Opportunity to work with one of the largest General Insurer in Australia
• Open for Sydney candidates only - Hybrid work flexibility
• Lead a high-performing analytics team to deliver impactful insights

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and one of largest General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

Your team

You’ll be joining the Chief Data Analytics Office, a specialised team of analytical experts who help drive data-driven decision making across Hollard. We're a collaborative group of technical specialists who thrive on transforming complex data into actionable business insights that deliver measurable impact.

Our team is built on a foundation of analytical rigour, continuous innovation, and strategic thinking – focused on developing enterprise-wide intelligence capabilities that support business growth and operational excellence.

Your duties and responsibilities

• Execute enterprise business intelligence strategies in partnership with the Business Insights and Reporting leadership team
• Collaborate with business stakeholders across Hollard to prioritise, scope out and deliver high-value reporting and analytical initiatives that measurably improve operational performance
• Lead complex insights and advanced analytical programs that support business strategy, a measurable business outcomes and operational efficiencies
• Implement continuous improvement processes that reduce reporting cycle times, enhance reliability and user experience
• Establish performance benchmarks and implement feedback loops to ensure all reporting deliverables and benchmarks meet evolving business needs and regulatory requirements
• Lead a team by setting clear performance expectations, conducting regular one-on-ones, and creating individual development plans that align with business objectives and career progression

Your knowledge and experience

• Demonstrated experience in an analytical/reporting role within the general insurance industry or financial services with demonstrated ability to deliver measurable business outcomes
• Proven ability to lead and inspire analytical teams through complex projects, fostering a culture of coaching, motivation and high performance
• Strong experience in business intelligence, project management, and reporting with ability to design scalable processes and frameworks that improve team efficiency and stakeholder satisfaction
• Advanced technical proficiency in analytical tools (SAS, SQL, Python) with strong statistical capability, experience in visualisation platforms (Power BI, Tableau) is required
• Strategic thinking capabilities with ability to balance long-term analytical vision with immediate business needs and priorities, ensuring impactful delivery across the organisation.

Working at Hollard

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance.

Please note: Even if you don’t meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies.