Cpt-11709 Roofing Customer Service & Scheduling Virtual Assistant

20four7va; Brisbane; On-site; AUD 43,000 - 58,000; Full time

Job summary

Yeerongpilly Frog Recruitment is seeking a Customer Service Officer for a 6-8 week assignment in Inner South Brisbane. You will handle orders via phone, email and live chat, manage returns and enquiries, and maintain accurate records.

The role runs Monday to Friday, 7:00am to 3:00pm, with $36.81 per hour plus super. Experience in Dynamics 365 is a bonus; FMCG exposure is advantageous. A friendly, fast-paced environment awaits.

Qualifications

• Previous customer service experience in a busy environment.
• High attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and quick system learning.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Experience using Dynamics 365 (highly advantageous).
• FMCG industry experience (highly regarded but not essential).

Responsibilities

• Processing customer orders via phone, email, and live chat.
• Managing returns, exchanges, and customer enquiries.
• Ensuring accurate data entry and order processing.
• Making outbound calls to confirm order details and customer information.
• Maintaining and updating customer records.
• Building strong relationships with customers and internal stakeholders.
• Working collaboratively with the wider team to meet service and performance targets.

Skills

Communication skills

Attention to detail

Phone manner

Computer literacy

Multitasking

Dynamics 365

Tools

Dynamics 365

Job description

Customer Service Officer

Yeerongpilly Frog Recruitment

Location: Inner South Brisbane

Salary: $36.81 per hour + Super

Contract: 6-8 week assignment (Immediate Start)

Working hours: Monday to Friday, 7:00am to 3:00pm

Key responsibilities include:

• Processing customer orders via phone, email, and live chat
• Managing returns, exchanges, and customer enquiries
• Ensuring accurate data entry and order processing
• Making outbound calls to confirm order details and customer information
• Maintaining and updating customer records
• Building strong relationships with customers and internal stakeholders
• Working collaboratively with the wider team to meet service and performance targets

About You

• Previous customer service experience in a busy environment
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• A professional and confident phone manner
• High computer literacy and the ability to learn new systems quickly
• The ability to multitask and prioritise effectively in a fast-paced environment
• Experience using Dynamics 365 (highly advantageous)
• FMCG industry experience (highly regarded but not essential)

What's on Offer?

• $36.81 per hour + Super
• Monday to Friday schedule with no weekend work
• Inner South Brisbane location
• Ample street parking available
• Opportunity to gain experience with a well-known FMCG organisation

We welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.