CPD Systems and Data Officer

The Royal Australasian College of Surgeons; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangements

Starter equipment allowance

Volunteer leave

Parental leave

Wellbeing app

Counselling services

Career coaching

Learning & development funding

Job summary

The Royal Australasian College of Surgeons in Melbourne is seeking a CPD Systems Administrator to maintain configuration registers, data definitions and business rules. You will monitor system performance, support upgrades, and assist Fellows and trainees with CPD activities.

You will bring strong data management, analytical skills and advanced MS Office (D365, Power BI, Excel, Word, Outlook); experience with CRM systems and QA processes is valued.

Qualifications

• Relevant qualification in business administration, information systems, or related experience.
• Experience in administration, customer service, database administration or systems support.
• Strong data management and analytical skills with attention to detail.
• Advanced Microsoft Office skills (D365, Power BI, Excel, Word, Outlook).
• Experience with system testing, troubleshooting, reporting, QA or process improvement.
• Willingness to learn and collaborate across teams.

Responsibilities

• Maintain CPD system configuration register, business rules and data definitions for accurate operation.
• Monitor system functionality; investigate issues and coordinate with technology providers.
• Support system configuration, testing, upgrades and enhancements including new functionality.
• Provide timely, helpful support to Fellows, trainees, staff and external users; guide on using the platform, recording CPD activities and accessing reports.
• Identify opportunities to improve processes, data quality and user experience; contribute to reporting and QA.
• Provide CPD member support during peak periods and assist with senior administrative duties.

Skills

Data management

Analytical skills

CRM systems

Database administration

Systems support

Power BI

Excel

Word

Outlook

D365

Problem solving

Communication

Education

Business administration or information systems

Tools

D365

Power BI

Excel

Word

Outlook

Job description

The Royal Australasian College of Surgeons – Melbourne VIC

The Royal Australasian College of Surgeons (RACS) is a member-based not-for-profit supporting over 8,600 surgeons and 1,300 trainees and Specialist International Medical Graduates across Australia and Aotearoa New Zealand. We advocate for excellence in surgical care, deliver world-class education and training, invest in research, and partner across the Asia-Pacific to strengthen local surgical services. Learn more at surgeons.org.

About the role

In this role, you’ll help maintain accurate data, support users, investigate system issues and contribute to improvements that make our processes more efficient and reliable. You’ll work with colleagues across the organisation and external technology providers, with opportunities to contribute to system enhancements and the ongoing improvement of our CPD services.

Your responsibilities will include:

Maintaining the CPD system configuration register, business rules and data definitions to support accurate and consistent system operation.

Monitoring system functionality, investigating issues and working with technology providers to resolve problems or escape them when needed.

Supporting system configuration, testing, upgrades and enhancements, including the introduction of new functionality.

Providing timely, helpful support to Fellows, trainees, staff and external users, including guidance on using the platform, recording CPD activities and accessing reports.

Identifying opportunities to improve processes, data quality and user experience, while contributing to reporting, quality assurance and other administrative activities as required.

You’ll also provide CPD member support during peak periods and assist with other senior administrative duties when needed.

This role is full time ongoing and based in our Melbourne office.

Download Position Description

About the team

The Professional Standards team is responsible for developing and implementing surgical professional standards, policies and guidelines, as well as delivering the Continuing Professional Development (CPD) Program. You’ll work closely with colleagues across the Professional Standards team, the IT Service Owner, Fellowship Experience, Technology Portfolio, and Communications and Marketing, as well as external technology service providers. Together, you’ll help ensure our CPD systems and services meet the needs of our members and other users.

About you

You’re organised, analytical and comfortable working with systems and data. You enjoy investigating issues, finding practical solutions and helping people get the most out of the tools they use. You take pride in accuracy, can manage competing priorities and work well with others to get things done.

You’ll bring:

A relevant qualification in business administration, information systems or a related discipline, or equivalent demonstrated experience.

Experience in administration, customer service, database administration or systems support, including working with online platforms, CRM systems, databases or similar applications.

Strong data management and analytical skills, with excellent attention to detail and the ability to manage competing priorities and deadlines.

Advanced Microsoft Office skills, particularly in D365, Power BI, Excel, Word and Outlook.

Experience with system testing, troubleshooting, reporting, quality assurance or process improvement, along with the ability to interpret and apply policies, procedures and business rules accurately.

You’ll also bring a practical approach to problem-solving, clear communication skills and a willingness to learn, adapt and work collaboratively with colleagues across the organisation.

Your experience with us

We’re committed to creating a workplace where our people feel supported, valued, and able to do their best work. We invest in your wellbeing, professional growth and work life balance. Our benefits reflect our dedication to a positive, safe and inclusive culture.

Key benefits include:

Competitive remuneration + salary packaging up to $15,900 each FBT year and novated car leasing.

Hybrid working arrangements that support flexibility + starter equipment allowance.

Generous leave options including volunteer leave, paid parental leave and the ability to purchase up to two weeks of additional leave.

Access to a wellbeing app and annual reimbursement to support your physical and mental wellbeing.

Gifted leave over the Christmas/New Year period.

Support for you and your family including counselling, legal advice, career coaching, financial counselling, and more.

We invest in our people through ongoing access to learning and development to support your professional growth and career goals.

Read more about what we offer you here.

Everyone is welcome

We’re committed to creating a workplace where everyone feels safe, respected, and valued. We are committed to supporting diversity and inclusion in our workforce.

RACS acknowledges Aboriginal and Torres Strait island people as the Traditional Owners of Country throughout Australia and Māori as the tangata whenua (people of the land) of Aotearoa New Zealand.

We are committed to creating employment opportunities for Aboriginal and Torres Strait Islanders and Māori and building an environment that is inclusive, culturally safe and appropriate.

Please note we are not accepting agency submissions or referrals for this role.