CPD Program Officer

The Royal Australian College of General Practitioners; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

High pay package

Extra leave

Hybrid work

Career development

Leader in field

Job summary

The Royal Australian College of General Practitioners (RACGP) in Melbourne seeks a CPD Program Officer to provide operational and administrative support across the CPD team. You will coordinate workflows, monitor system processes and assist with reporting while applying CPD knowledge to resolve member needs.

You will identify process improvements, contribute to problem solving discussions and help implement agreed solutions, thriving in a collaborative, hybrid work environment.

Qualifications

• Excellent written and verbal communication to interpret member needs.
• Ability to work autonomously and in a small team under pressure.
• Strong problem-solving, good judgment, and task prioritisation.
• Proficiency in Microsoft Office and enabling process improvements.

Responsibilities

• Provide operational and administrative support across the CPD team.
• Coordinate workflows, monitor system processes and support reporting.
• Apply CPD knowledge to resolve member needs and issues.
• Identify process gaps and contribute to continuous improvement.
• Participate in problem solving discussions and implement solutions.

Skills

Communication skills

Autonomous & collaborative

Problem solving

Microsoft Office proficiency

Tools

Microsoft Office

Job description

The Royal Australian College of General Practitioners – Melbourne VIC

About the role

As our CPD Program Officer, you’ll provide operational and administrative support across the CPD team, coordinate workflows and monitor system processes. You’ll apply your CPD knowledge to resolve member needs and issues, while identifying process improvements, contributing to problem-solving and implementing agreed solutions.

• Provide operational and administrative support across the CPD team by coordinating workflows, monitoring system processes, supporting reporting activities and contributing to continuous improvement initiatives.
• Identify and analyse members’ needs, resolve problems, adapt program knowledge, and provide resources and program expertise to a range of different situations and contexts.
• Contribute to program improvements and engagement by identifying system and process gaps, participate in problem solving discussions and implement agreed solutions.

Skills and experience

• Strong written and verbal communication skills with excellent interpersonal abilities to interpret member needs and build positive relationships.
• Proven ability to work both autonomously and collaboratively in a small team, even under pressure.
• Strong problem-solving, sound judgment, and ability to prioritise tasks effectively for optimal outcomes.
• Proficiency in Microsoft Office and the ability to identify and implement process improvements.

Benefits of working with us

• Maximise your pay – Salary package up to $15,900 tax-free for living expenses, plus additional options for meals, entertainment and novated leases, with 17.5% annual leave loading
• Extra paid leave – Cultural, ceremonial, gender transition and volunteer leave
• Work–life balance – Flexible hybrid work opportunities nationwide
• Career development – A commitment to your career development, with a clear Capability Framework to guide your progression, and a contemporary professional development program to build your skills.
• Join a leader – Be part of Australia’s largest specialist medical college

About the RACGP

The Royal Australian College of General Practitioners (RACGP) represents GPs across Australia. For over 60 years, we’ve supported the health system by setting education and practice standards, advocating for GP wellbeing and leading professional development. We deliver training through community-based models, including the Australian General Practice Training Program, to equip GPs for whole-person care.

Applicants must have the right to work in Australia.

Applications close: Monday 26 October, 11:59pm

We value diversity and encourage applications from Aboriginal and Torres Strait Islander people, those with disabilities, and individuals from diverse backgrounds. If you need support or adjustments during the recruitment process, please mention it in your application.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.