CPD Systems and Data Officer

Royal Australasian College of Surgeons; City of Melbourne; On-site; AUD 70,000 - 105,000; Full time

Job summary

The Royal Australasian College of Surgeons is seeking a detail-oriented administrator to maintain CPD data, support users and help drive system improvements from our Melbourne office.

You will work with colleagues across teams and external providers, managing data definitions, performing testing, configuration support and reporting to ensure accurate CPD services for Fellows and staff.

Qualifications

• Requires relevant qualification in business administration, information systems, or related discipline.
• Experience in administration, customer service, database administration or systems support.
• Strong data management and analytical skills with attention to detail.
• Advanced Microsoft Office skills, especially Excel, Word, Outlook, and Power BI.
• Experience with system testing, reporting, QA or process improvement.
• Ability to interpret and apply policies and business rules accurately.

Responsibilities

• Maintaining CPD system configuration register, business rules and data definitions.
• Monitoring system functionality and liaising with technology providers to resolve problems.
• Supporting configuration, testing, upgrades and enhancements, including new functionality.
• Providing timely support to Fellows, trainees, staff and external users on using the platform.
• Identifying opportunities to improve processes, data quality and user experience; contributing to reporting and QA.
• Providing CPD member support during peak periods and assisting with senior admin duties when needed.

Skills

Data analysis

Attention to detail

Communication

Problem solving

Project collaboration

Power BI

Excel

D365

CRM systems

Education

Business/Information systems qualification

Tools

Power BI

Excel

Word

Outlook

D365

Job description

About the role

In this role, you’ll help maintain accurate data, support users, investigate system issues and contribute to improvements that make our processes more efficient and reliable. You’ll work with colleagues across the organisation and external technology providers, with opportunities to contribute to system enhancements and the ongoing improvement of our CPD services.

Your responsibilities will include:

• Maintaining the CPD system configuration register, business rules and data definitions to support accurate and consistent system operation.
• Monitoring system functionality, investigating issues and working with technology providers to resolve problems or elevate them when needed.
• Supporting system configuration, testing, upgrades and enhancements, including the introduction of new functionality.
• Providing timely, helpful support to Fellows, trainees, staff and external users, including guidance on using the platform, recording CPD activities and accessing reports.
• Identifying opportunities to improve processes, data quality and user experience, while contributing to reporting, quality assurance and other administrative activities as required.
• You’ll also provide CPD member support during peak periods and assist with other senior administrative duties when needed.

This role is full time ongoing and based in our Melbourne office.

Download Position Description

About the team

The Professional Standards team is responsible for developing and implementing surgical professional standards, policies and guidelines, as well as delivering the Continuing Professional Development (CPD) Program. You’ll work closely with colleagues across the Professional Standards team, the IT Service Owner, Fellowship Experience, Technology Portfolio, and Communications and Marketing, as well as external technology service providers. Together, you’ll help ensure our CPD systems and services meet the needs of our members and other users.

About you

You’re organized, analytical and comfortable working with systems and data. You enjoy investigating issues, finding practical solutions and helping people get the most out of the tools they use. You take pride in accuracy, can manage competing priorities and work well with others to get things done.

You’ll bring:

• A relevant qualification in business administration, information systems or a related discipline, or equivalent demonstrated experience.
• Experience in administration, customer service, database administration or systems support, including working with online platforms, CRM systems, databases or similar applications.
• Strong data management and analytical skills, with excellent attention to detail and the ability to manage competing priorities and deadlines.
• Advanced Microsoft Office skills, particularly in D365, Power BI, Excel, Word and Outlook.
• Experience with system testing, troubleshooting, reporting, quality assurance or process improvement, along with the ability to interpret and apply policies, procedures and business rules accurately.
• You’ll also bring a practical approach to problem-solving, clear communication skills and a willingness to learn, adapt and work collaboratively with colleagues across the organisation.