CPD Systems & Data Lead - Improve & Support

Royal Australasian College of Surgeons; City of Melbourne; On-site; AUD 70,000 - 105,000; Full time

Job summary

The Royal Australasian College of Surgeons is seeking a detail-oriented administrator to maintain CPD data, support users and help drive system improvements from our Melbourne office.

You will work with colleagues across teams and external providers, managing data definitions, performing testing, configuration support and reporting to ensure accurate CPD services for Fellows and staff.

Qualifications

• Requires relevant qualification in business administration, information systems, or related discipline.
• Experience in administration, customer service, database administration or systems support.
• Strong data management and analytical skills with attention to detail.
• Advanced Microsoft Office skills, especially Excel, Word, Outlook, and Power BI.
• Experience with system testing, reporting, QA or process improvement.
• Ability to interpret and apply policies and business rules accurately.

Responsibilities

• Maintaining CPD system configuration register, business rules and data definitions.
• Monitoring system functionality and liaising with technology providers to resolve problems.
• Supporting configuration, testing, upgrades and enhancements, including new functionality.
• Providing timely support to Fellows, trainees, staff and external users on using the platform.
• Identifying opportunities to improve processes, data quality and user experience; contributing to reporting and QA.
• Providing CPD member support during peak periods and assisting with senior admin duties when needed.

Skills

Data analysis

Attention to detail

Communication

Problem solving

Project collaboration

Power BI

Excel

D365

CRM systems

Education

Business/Information systems qualification

Tools

Power BI

Excel

Word

Outlook

D365

Job description

The Royal Australasian College of Surgeons is seeking a detail-oriented administrator to maintain CPD data, support users and help drive system improvements from our Melbourne office.

You will work with colleagues across teams and external providers, managing data definitions, performing testing, configuration support and reporting to ensure accurate CPD services for Fellows and staff.