Counsellor - 1800Respect

Telstra Health; Australia; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible benefits

Health insurance

Travel perks

Learning platform access

Inclusion groups

Job summary

Amex GBT is recruiting a Specialized Travel Counselor for VIP corporate travel, operating fully remote from Australia. You will arrange international and domestic business travel, using GDS tools to meet clients’ policies and preferences.

We value strong communication, meticulous attention to detail, and a client-first approach while supporting a flexible, inclusive workplace culture within Amex GBT.

Qualifications

• Recent travel industry experience with fares and ticketing rules for air, rail, and hotel.
• Strong client-service mindset with proactive needs anticipation.
• Native GDS knowledge (Sabre, Apollo, Amadeus or Galileo).
• Clear written and verbal communication with attention to detail.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Book domestic and international business travel across air, rail, and hotels.
• Utilize GDS systems and follow travel policies while optimizing value for clients.
• Communicate with customers via phone, chat, and email.
• Act as trusted advisor to provide proactive travel recommendations and upsell.

Skills

GDS expertise

Customer service

Communication

Attention to detail

Travel industry knowledge

Teamwork

Tools

Sabre

Apollo

Amadeus

Galileo

Job description

Specialized Travel Counselor - VIP

Remote American Express Global Business Travel

Job Description

Australia
United Kingdom
Full time
J-83052

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Recent experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

This role is a full-time 100% remote based in Australia.
The work schedule is 8: 30 pm to 5:00 am Eastern Time (Tuesday to Saturday) - we do conduct shift bids twice a year.

Location

Australia

The #TeamGBT Experience

• Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about 'checking every box;' please apply anyway. You may be exactly the person we're looking for!