Premium Travel Consultant

American Express Company; Melbourne; Hybrid; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work options

Wellness centers access

Counselling services

Job summary

American Express Company in Melbourne is seeking a Travel & Lifestyle Servicing professional to deliver world-class travel experiences for card members. You will understand travel requirements, plan and fulfil requests, and support lifestyle bookings across dining, events, and more.

You will leverage GDS systems (Sabre preferred), travel agency experience, and a strong sales mindset to meet performance targets while delivering exceptional service and collaborating with teams across the Amex

Qualifications

• To create and deliver travel & lifestyle services to our cardmembers, you will have knowledge of GDS and Sabre is helpful.
• Travel agency experience within a fast-paced environment; Preferably in a contact centre.
• Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events.
• Strong sales and interpersonal skills.
• Excellent verbal and written communication skills.
• A will to win and have worked in a performance-based environment with coaching and feedback to achieve results.
• Strong collaboration with others to achieve shared goals; Excellent interpersonal skills.
• Experience demonstrating integrity, accountability, agility, and adaptability in actions.

Responsibilities

• Understand the cardholder’s travel requirements including, accommodation, and special interests
• Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
• Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
• Fulfil any special access or by invitation only events
• Meet key performance targets such as efficiency and customer satisfaction
• Delivers exceptional Customer service

Skills

GDS Sabre

Travel agency

Luxury travel knowledge

Sales & interpersonal skills

Verbal & written communication

Coaching & feedback culture

Collaboration

Integrity & accountability

Tools

Sabre

Job description

Responsibilities

Our Global Travel & Lifestyle Servicing team brings membership offerings to life for our card members by delivering a world class travel experience through every interaction, they:

• Understand the cardholder’s travel requirements including, accommodation, and special interests
• Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
• Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
• Fulfil any special access or by invitation only events
• Meet key performance targets such as efficiency and customer satisfaction

Responsibilities

Our Global Travel & Lifestyle Servicing team brings membership offerings to life for our card members by delivering a world class travel experience through every interaction, they:

• Understand the cardholder’s travel requirements including, accommodation, and special interests
• Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
• Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
• Fulfil any special access or by invitation only events
• Meet key performance targets such as efficiency and customer satisfaction
• Delivers exceptional Customer service

Qualifications

Skills and experience

• To create and deliver travel & lifestyle services to our cardmember’s, you will have:
• Global Distribution System (GDS) work knowledge; Sabre is helpful
• Travel agency experience within a fast-paced environment; Preferably in a contact centre
• Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events
• Strong sales and interpersonal skills
• Excellent verbal and written communication skills
• A will to win and have worked in a Performance based environment where regular coaching and feedback is provided to achieve results
• Strong collaboration with others to achieve shared goals; Excellent interpersonal skills
• Experience where you have demonstrated integrity, accountability, agility, and adaptability in your actions

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.