Specialized Travel Counselor - VIP

American Express Global Business Travel; Australia; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health and welfare insurance plans

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Learning & development

Inclusion initiatives

Job summary

Amex GBT is seeking Specialized Travel Consultants to book and coordinate domestic and international corporate travel from home in Australia. You’ll use Sabre, Apollo, Amadeus, and Galileo to arrange air, rail, and hotel reservations, while delivering high-touch service and policy-compliant solutions.

Ideal candidates demonstrate strong client service, clear communication, and attention to detail, with the flexibility to work 12–8pm shifts and weekends.

Qualifications

• Experience in travel bookings for corporate clients.
• Knowledge of domestic and international travel and fare/ticketing rules.
• Strong communication and client-service orientation.
• Ability to work collaboratively in a team and handle inquiries professionally.
• Flexibility to work 24/7 Traveler Care shifts, including afternoons and weekends.

Responsibilities

• Advise and arrange travel for corporate customers.
• Book domestic and international travel (air, rail, accommodations).
• Use GDS systems (Sabre, Apollo, Amadeus, Galileo); training may be provided.
• Communicate with customers via phone, chat, email, and back-office systems.
• Act as a trusted advisor while adhering to travel policies.
• Work individually and in a team to meet goals and KPIs.

Skills

Customer service excellence

Effective communication

Attention to detail

Teamwork

Problem solving

Tools

Sabre

Apollo

Amadeus

Galileo

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodations for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided
• Communicate effectively with customers over the telephone, messaging (chat), e‑mail, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
• We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location Australia

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT.
• You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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