Online Travel Specialist

HB Travels; Canberra; Remote; AUD 60,000 - 90,000; Full time

Job summary

American Express Global Business Travel in Australia is seeking a Corporate Travel Consultant to join our remote team. You will advise and arrange travel for corporate clients, analyze options, and book domestic and international travel across air, rail, and accommodations.

You will work with GDS systems including Sabre, Apollo, Galileo and Amadeus, ensuring policy compliance and exceptional service. This full-time, remote role offers opportunities for growth and collaboration across departments.

Qualifications

• Passion for excellence in client service.
• Native GDS expertise (Sabre preferred).
• Professional communication (written and verbal).
• Attention to detail in handling traveler info.
• Integrity and confidentiality of traveler data.
• Strong travel industry knowledge (business or leisure).
• Exposure to after-hours for US/UK/Canada is a plus.
• Teamwork and openness to feedback.

Responsibilities

• Advise and arrange travel for corporate clients (individuals and groups).
• Conduct analysis and research on travel options and proactively anticipate needs.
• Arrange and book domestic and international travel (air, road, rail, accommodations).
• Use GDS systems (Sabre, Apollo, Galileo, Amadeus). Training may be provided.
• Ensure compliance with travel policy, provider policies, and regulations.
• Use positive service techniques and handle special requests.
• Collaborate with the team to coach and improve service levels.

Skills

Client service excellence

GDS expertise

Professional communication

Attention to detail

Integrity

Travel industry knowledge

After Hours exposure

Teamwork

Tools

Sabre

Apollo

Galileo

Amadeus

Job description

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Corporate Travel Consultant

Canberra American Express Global Business Travel

Job Description

New South Wales, Australia
Australian Capital Territory, Australia
Queensland, Australia
Victoria, Australia
Full time
J-85566
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Corporate Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
What You'll Do
+ Advise and arrange travel for corporate business customers (both individuals and groups)
+ Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
+ Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
+ Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
+ Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
+ Use positive telephone service techniques and act on special customer requests
+ Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We're Looking For
+ Passion for excellence in client service, including proactive anticipation of needs
+ Native GDS expertise (Sabre is preferred but open to Amadeus or Galileo)
+ Professional communication (written and verbal)
+ Attention to detail
+ Act with integrity, and look after personal traveler information
+ Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
+ Exposure in handling After Hours for US, UK & Canada would be an added advantage
+ Resolving customer issues quickly and independently / with supplier
+ Teamwork and openness to feedback
This role is a full-time 100% remote based in Australia.
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