Independent International Travel Specialist

Affinity Travels; Canberra; Remote; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Fully remote flexibility

Travel perks/discounts

Professional development

Job summary

American Express Global Business Travel is seeking a Corporate Travel Consultant to join a highly skilled remote team servicing corporate clients across Australia. The role is fully remote from Australia with a 4‑day work week or 5‑day option, involving 10‑hour shifts or 7.5-hour shifts, within Australian Eastern Standard Time.

You will advise on travel, book domestic and international itineraries, and ensure policy compliance.

Qualifications

• Passion for excellence in client service and proactive anticipation of traveller needs.
• Native GDS expertise with Sabre or Amadeus/Galileo.
• Professional written and verbal communication.
• Attention to detail and data security for traveller information.
• Strong understanding of the travel industry (business/leisure travel).
• Exposure to After Hours for US/UK/Canada is a plus.
• Able to resolve issues quickly and independently or with suppliers.
• Teamwork and openness to feedback to improve service levels.

Responsibilities

• Advise and arrange travel for corporate business customers (individuals and groups).
• Conduct analysis and research on travel options; proactively anticipate needs to upsell services.
• Arrange and book domestic and international travel for air, rail, and accommodations.
• Use GDS systems (Sabre, Apollo, Galileo, Amadeus); training may be provided.
• Ensure compliance with travel policies and provider regulations.
• Provide excellent telephone/service support and handle special requests.
• Collaborate within team to coach and provide feedback to improve service.

Skills

Client service

GDS expertise

Professional communication

Attention to detail

Travel industry knowledge

After-hours exposure (US/UK/Canada)

Issue resolution

Teamwork and feedback

Tools

Sabre

Apollo

Galileo

Amadeus

Job description

Corporate Travel Consultant

Canberra American Express Global Business Travel

Posted 21 days ago

Job Description

New South Wales, Australia
Australian Capital Territory, Australia
Queensland, Australia
Victoria, Australia
Full time
J-85566

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Corporate Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro‑actively anticipate traveller needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers agreed travel policy, service provider policies and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor and provide constructive feedback to improve service levels

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre is preferred but open to Amadeus or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveller information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel or airline reservation)
• Exposure in handling After Hours for US, UK & Canada would be an added advantage
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

This role is a full‑time 100% remote based in Australia.

This position works on a 4‑day work week, with each shift spanning 10 hours. Your regular working hours will be scheduled between 8 AM to 8 PM (Australian Eastern Standard Time) across weekdays, weekends and public holidays. Applicable shift penalties will apply.

We also have positions that work on a 5‑day work week, with each shift spanning 7.5 hours. Your regular working hours will be scheduled between 8 AM to 8 PM (Australian Eastern Standard Time) across weekdays, weekends and public holidays. Applicable shift penalties will apply.

Location

New South Wales, Australia

#TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements and drive company awareness and action.
• All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability or any other class or characteristic protected by law.

We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional development through ongoing training, mentorship and team support.
• Community culture where passion for travel, connection and meaningful memories drives everything we do.

What if I don't meet every requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

About the Role

We are seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience. In this role, you will provide guidance, answer questions, manage updates and ensure travellers receive reliable and attentive support from the moment they inquire to the moment they return home.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy, patience and effective problem‑solving.
• Maintain organized client records to support smooth communication and planning.

What We’re Looking For

• Strong written and verbal communication skills.
• High attention to detail and strong organizational habits.
• Passion for travel and helping others create memorable experiences.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• Previous experience in hospitality and/or sales is an advantage, but not a requirement.

Benefits

• Flexible working arrangements.
• Professional development assistance.
• Employee discounts to fuel your passion.