Correctional Services Support Specialist

Department of Justice and Community Safety, Victoria; Geelong; On-site; AUD 62,000 - 80,000; Full time

Job summary

Department of Justice and Community Safety, Victoria is seeking a client services support officer to provide essential services at Western Plains Correctional Centre. You will assist people in custody, visitors and staff while keeping services safe, accurate and timely.

No specific qualifications are required; you should have knowledge of relevant laws, policies, procedures and regulations, and be proficient with Corrections Victoria systems such as E Justice, PIMS or Oracle.

Qualifications

• No specific qualification is required for this role.
• Knowledge of relevant laws, policies, procedures and regulations.

Responsibilities

• Maintain accurate prisoner property records, stores and prisoner finance records.
• Deliver mail and support safe, secure property processes.
• Coordinate internal transport and deliver nominated items across the prison.
• Provide helpful customer service to visitors, staff and people in custody.
• Process accounts, update records and collect information for basic reports.

Skills

customer service

problem solving

communication

health and safety

Tools

E Justice

PIMS

Oracle

Job description

Department of Justice and Community Safety, Victoria is seeking a client services support officer to provide essential services at Western Plains Correctional Centre. You will assist people in custody, visitors and staff while keeping services safe, accurate and timely.

No specific qualifications are required; you should have knowledge of relevant laws, policies, procedures and regulations, and be proficient with Corrections Victoria systems such as E Justice, PIMS or Oracle.