Corrections Client Services Specialist

Department of Justice and Community Safety, Victoria; Dubbo; On-site; AUD 62,000 - 80,000; Full time

Job summary

Department of Justice and Community Safety, Victoria is seeking a Client Services Support Officer for Western Plains Correctional Centre. You will support people in custody, visitors and staff, ensuring services are safe, accurate and timely.

The role rotates through mail, property, finance, transport and customer service to build broad experience in a modern correctional setting. The position is ongoing and full-time, with a salary of 62,104 to 79,753 AUD per year plus super.

Qualifications

• No specific qualification is required.
• Knowledge of relevant laws, policies, procedures, guidelines and regulations.

Responsibilities

• Maintain accurate prisoner property records, stores and prisoner finance records.
• Deliver mail and support safe, secure property processes.
• Coordinate internal transport and deliver nominated items across the prison.
• Provide helpful customer service to visitors, staff and people in custody.
• Process accounts, update records and collect information for basic reports.

Skills

Customer service

Communication

Problem-solving

Tools

E Justice

PIMS

Oracle

Job description

Department of Justice and Community Safety, Victoria is seeking a Client Services Support Officer for Western Plains Correctional Centre. You will support people in custody, visitors and staff, ensuring services are safe, accurate and timely.

The role rotates through mail, property, finance, transport and customer service to build broad experience in a modern correctional setting. The position is ongoing and full-time, with a salary of 62,104 to 79,753 AUD per year plus super.