IT Support Officer - Secure, On-Site Tech Troubleshooter

Department of Justice and Community Safety, Victoria; Geelong; Vor Ort; AUD 81.000 - 99.000; Vollzeit

Zusammenfassung

Dept of Justice and Community Safety, Victoria is seeking an IT Support Officer to provide technology support at Marngoneet Correctional Centre and Karreenga Annex. You will help staff and prisoners use technology safely and effectively, and troubleshoot issues to keep systems running smoothly in a secure setting.

This ongoing, full-time role pays $81,496–$98,955 per year plus super, and emphasises accurate recordkeeping, compliance, and responsive support for computers, applications, mobile

Qualifikationen

• Relevant IT qualifications are desirable.
• Experience supporting staff and users with hardware, software and applications.
• Ability to maintain records and comply with audits.

Aufgaben

• Provide responsive IT support for computers, applications and mobile devices.
• Troubleshoot hardware, software and connectivity issues and escalate complex matters.
• Maintain accurate IT records, equipment registers and compliance records.
• Support video conferencing and AV equipment.
• Help manage, deploy, maintain and dispose of IT equipment.

Kenntnisse

IT support

Troubleshooting

Recordkeeping

Hardware & software support

Ausbildung

IT qualification desirable

Tools

Video conferencing tech

IT equipment deployment

Jobbeschreibung

Dept of Justice and Community Safety, Victoria is seeking an IT Support Officer to provide technology support at Marngoneet Correctional Centre and Karreenga Annex. You will help staff and prisoners use technology safely and effectively, and troubleshoot issues to keep systems running smoothly in a secure setting.

This ongoing, full-time role pays $81,496–$98,955 per year plus super, and emphasises accurate recordkeeping, compliance, and responsive support for computers, applications, mobile