Client Services Support Officer

Department of Justice and Community Safety, Victoria; Dubbo; On-site; AUD 62,000 - 80,000; Full time

Job summary

Department of Justice and Community Safety, Victoria is seeking a Client Services Support Officer for Western Plains Correctional Centre. You will support people in custody, visitors and staff, ensuring services are safe, accurate and timely.

The role rotates through mail, property, finance, transport and customer service to build broad experience in a modern correctional setting. The position is ongoing and full-time, with a salary of 62,104 to 79,753 AUD per year plus super.

Qualifications

• No specific qualification is required.
• Knowledge of relevant laws, policies, procedures, guidelines and regulations.

Responsibilities

• Maintain accurate prisoner property records, stores and prisoner finance records.
• Deliver mail and support safe, secure property processes.
• Coordinate internal transport and deliver nominated items across the prison.
• Provide helpful customer service to visitors, staff and people in custody.
• Process accounts, update records and collect information for basic reports.

Skills

Customer service

Communication

Problem-solving

Tools

E Justice

PIMS

Oracle

Job description

Support vital prison services that help keep daily operations running.

• Work across mail, property, finance, transport and customer service.
• Build broad skills as you rotate through different service areas.
• Gain valuable experience in a modern correctional setting.
• Ongoing, full-time role earning $62,104 - $79,753 per year, plus super.

What you will do

As client services support officer, you will provide essential services at Western Plains Correctional Centre. You will support people in custody, visitors and staff while keeping services safe, accurate and timely.

• maintain accurate prisoner property records, stores and prisoner finance records
• deliver mail and support safe, secure property processes
• coordinate internal transport and deliver nominated items across the prison
• provide helpful customer service to visitors, staff and people in custody
• process accounts, update records and collect information for basic reports.

About you

No specific qualification is required for this role.

You should have knowledge of relevant laws, policies, procedures, guidelines and regulations. You should also have:

• computer skills and knowledge of Corrections Victoria systems such as E Justice, PIMS or Oracle
• an understanding of stores and warehousing operations
• knowledge of occupational health and safety practices
• strong customer service, communication and problem-solving skills.

If you have any further questions, feel free to email Daniel Lewis at [e-mail].

Aboriginal and / or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

IMPORTANT INFORMATION: Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.