Corporate Insurance Client Success Specialist

MetLife, Inc.; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Life insurance benefits

Parental leave

Menopause and fertility leave

Car leasing

Employee Assistance Program (EAP)

360Health medical support

Volunteer leave

Study assistance

Job summary

MetLife Australia is seeking a Client Relationship Specialist to support a corporate client portfolio within Corporate Distribution. You will work with Client Relationship Managers and internal teams to ensure seamless client servicing, renewals and new business opportunities.

Join a team focused on delivering exceptional client outcomes, leveraging CRM tools and reporting to drive growth and retention. Ideal for professionals with financial services experience and strong stakeholder management,

Qualifications

• Experience in financial services or insurance with client‑facing or relationship support roles.
• Strong customer focus with the ability to build and maintain trusted relationships.
• Excellent organisational, communication and stakeholder management skills.
• Attention to detail and ability to prepare reports, summaries and client correspondence.
• Proficiency in Microsoft Office and familiarity with CRM systems such as Salesforce.
• Comfort using AI-enabled and digital productivity tools to support efficient work outcomes.

Responsibilities

• Support client relationships and retention outcomes with Day-to-day servicing, renewals and sales activities.
• Coordinate end-to-end processes for re-rates and new business proposals with timely delivery.
• Collaborate with brokers, administrators, underwriting, claims and product teams to resolve queries.
• Maintain reporting and pipeline accuracy, including Salesforce updates and tracking renewals.
• Drive continuous improvement by identifying service enhancements and supporting process/product development initiatives.

Skills

Client relations

Stakeholder management

Organisational skills

Communication

CRM systems

Microsoft Office

AI productivity tools

Education

RG146 accreditation

Tools

Salesforce

Microsoft 365

Job description

MetLife Australia is seeking a Client Relationship Specialist to support a corporate client portfolio within Corporate Distribution. You will work with Client Relationship Managers and internal teams to ensure seamless client servicing, renewals and new business opportunities.

Join a team focused on delivering exceptional client outcomes, leveraging CRM tools and reporting to drive growth and retention. Ideal for professionals with financial services experience and strong stakeholder management,