Policy Administration Consultant - Customer Experience

MetLife Insurance; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

MetLife is seeking a Policy Administrator in Sydney, Australia to deliver exceptional customer service to customers and Adviser partners while proactively handling alterations to in-force policies. The role supports MetLife’s strategic initiative to innovate in the Retail life insurance market and requires a proactive, empathetic, and accountable approach to resolving requests.

Key responsibilities include end-to-end alteration process support, first-point resolution of enquiries, and

Qualifications

• Minimum 2 years’ experience in a call centre or administration role.
• Understanding of the Retail life insurance industry.
• Working knowledge of relevant regulatory policy.

Responsibilities

• Deliver exceptional customer service when engaging with customers, advisers and stakeholders.
• Proactively identify requirements, opportunities and risks in the alteration process for Life and Super policies.
• Provide first point resolution on inbound enquiries.
• Complete administration transactions within service levels.
• Manage policy maintenance, renewals & reinstatements.
• Provide proactive telephone services with accurate information and regulatory compliance.

Skills

Customer service

Administration

Call centre experience

Regulatory knowledge

Time management

Communication skills

Tools

MS Office

Job description

MetLife is seeking a Policy Administrator in Sydney, Australia to deliver exceptional customer service to customers and Adviser partners while proactively handling alterations to in-force policies. The role supports MetLife’s strategic initiative to innovate in the Retail life insurance market and requires a proactive, empathetic, and accountable approach to resolving requests.

Key responsibilities include end-to-end alteration process support, first-point resolution of enquiries, and