Strategic Corporate Relationship Manager

MetLife Insurance; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

MetLife Australia is seeking a Client Relationship Specialist within the Corporate Distribution team to support sales, renewals and new business opportunities across a corporate client portfolio.

In this role you will work with Client Relationship Managers and internal stakeholders to deliver seamless client servicing, renewals and improved outcomes, while leveraging AI-enabled tools and CRM systems to drive efficiency and accuracy.

Qualifications

• Experience in financial services or insurance with client-facing or relationship support roles.
• Strong customer focus with ability to build and maintain trusted relationships across stakeholders.
• Excellent organisational, communication and stakeholder management skills.
• Proficiency in Microsoft Office and familiarity with CRM systems (Salesforce).
• Comfort using AI-enabled productivity tools while adhering to policies and quality standards.

Responsibilities

• Support client relationships and retention outcomes with Client Relationship Managers across a portfolio.
• Coordinate end-to-end processes for re-rates and new business proposals for timely delivery.
• Collaborate with brokers, administrators, underwriting, claims and product teams to resolve queries.
• Maintain reporting and pipeline accuracy, including Salesforce updates and renewals tracking.
• Drive continuous improvement and contribute to project and process development initiatives.

Skills

Client relationship management

Stakeholder management

Communication skills

Organisational skills

Attention to detail

Education

RG146 accreditation

Tools

Microsoft Office

Salesforce CRM

AI productivity tools

Job description

MetLife Australia is seeking a Client Relationship Specialist within the Corporate Distribution team to support sales, renewals and new business opportunities across a corporate client portfolio.

In this role you will work with Client Relationship Managers and internal stakeholders to deliver seamless client servicing, renewals and improved outcomes, while leveraging AI-enabled tools and CRM systems to drive efficiency and accuracy.