Core Data Platform Service Specialist: Reliability

Suncorp Group; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Shine platform access

Performance incentives

Hybrid working

Parental leave

Study support

Wellbeing coaching

Discounts & fitness

Volunteer leave

Diversity & inclusion

Job summary

Suncorp Group is seeking a Service Specialist to support the Core Data Platform, enabling analytics, reporting and insights across enterprise data. The role focuses on improving service stability, incident resolution and continuous improvement while collaborating with platform teams and partners.

You will contribute to monitoring, automation and reporting, and help deliver reliable data services that support enterprise outcomes. Hybrid work and a comprehensive benefits program are offered.

Qualifications

• Experience in service delivery or platform support within enterprise environments.
• Understanding of data platforms: data pipelines, warehouses, data lifecycle processes.
• Experience managing incidents and contributing to service improvements and stability.

Responsibilities

• Support service stability by managing platform performance and improving Core Data Platform environment.
• Manage and resolve incidents, ensuring timely restoration and contributing to root cause analysis.
• Collaborate with platform teams to improve service outcomes and streamline operations.
• Contribute to monitoring, automation and reporting to improve visibility and performance.
• Analyze service data to identify recurring issues and support continuous improvement initiatives.
• Build knowledge across teams through documentation and knowledge sharing.

Skills

Experience in service delivery

Platform support

Data platforms concepts

Incident management

Monitoring & reporting

Tools

Databricks

AWS Redshift

Power BI

Fivetran/HVR

Job description

Suncorp Group is seeking a Service Specialist to support the Core Data Platform, enabling analytics, reporting and insights across enterprise data. The role focuses on improving service stability, incident resolution and continuous improvement while collaborating with platform teams and partners.

You will contribute to monitoring, automation and reporting, and help deliver reliable data services that support enterprise outcomes. Hybrid work and a comprehensive benefits program are offered.