Service Specialist - Core Data Platforms

Suncorp Group; City of Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

20 weeks paid parental leave

Shine platform perks

Volunteer leave

Wellbeing coaching

Discounts at retailers

Job summary

Suncorp Group in Melbourne is seeking a Service Specialist to support the Core Data Platform, enabling data across analytics, reporting and insights. You will focus on improving service stability, resolving incidents and driving continuous improvement with partner teams.

In this role you will work across enterprise data, cloud and service delivery environments, contribute to monitoring and automation, and help deliver reliable data services that support business outcomes.

Qualifications

• Enterprise data environment experience.
• Understanding of data pipelines, warehouses and data lifecycle.
• Experience managing incidents and service improvements.
• Familiar with data integration tools for monitoring and support.

Responsibilities

• Support stability by managing platform performance and improvements.
• Manage and resolve incidents with timely restoration and RCA.
• Collaborate with platform teams and partners to improve service outcomes.
• Contribute to monitoring, automation and reporting practices.
• Analyze service data to identify recurring issues and drive improvements.
• Build knowledge across teams through documentation and capability uplift.

Skills

Service delivery

Platform support

Incident management

Data pipelines

Data lifecycle

Data analysis

Tools

Databricks

AWS Redshift

Power BI

Fivetran

HVR

Data integration tools

Job description

• Permanent opportunity working with a critical data platform team
• Work across enterprise data, cloud and service delivery environments

Job Description

• Permanent opportunity working with a critical data platform team
• Work across enterprise data, cloud and service delivery environments
• Sydney / Brisbane / Melbourne

About The Role

This Service Specialist supports the Core Data Platform, enabling data across analytics, reporting and business insights. You will focus on improving service stability, resolving incidents and supporting continuous improvement. Working with platform teams and partners, you will help deliver reliable and scalable data services that support enterprise outcomes.

What You’ll Do

• Support service stability by managing platform performance and contributing to improvements across the Core Data Platform environment.
• Manage and resolve incidents, ensuring timely restoration of services and contributing to root cause analysis activities.
• Collaborate with platform teams and partners to improve service outcomes and streamline operational processes.
• Contribute to monitoring, automation and reporting practices that improve visibility and service performance.
• Analyse service data and trends to identify recurring issues and support continuous improvement initiatives.
• Build knowledge across teams by supporting documentation, knowledge sharing and capability uplift activities.

What You’ll Bring

• Experience working in service delivery or platform support roles within enterprise environments.
• Understanding of data platforms and concepts such as data pipelines, warehouses and data lifecycle processes.
• Experience managing incidents and contributing to service improvements and operational stability.
• Experience with tools such as Databricks, AWS Redshift, Power BI, Fivetran (HVR and SaaS) and data integration platforms for monitoring and support activities.
• Understanding of data warehouse and data lake concepts, including structured vs unstructured data storage and usage patterns
• Understanding of batch data processing, scheduling, and dependencies across data workflows

What You’ll Enjoy

• Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, loyalty leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.