Platform Service Delivery Lead

Suncorp Group; City of Melbourne; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Performance incentives

Suncorp shares

Hybrid work

Parental leave

Study support

Wellbeing coaching

Volunteer leave

Diversity programs

EAP access

Retail discounts

Job summary

Suncorp Group in Melbourne is seeking a Service Delivery Specialist to contribute to the seamless performance of IT applications across our Digital Experience Platform. You will work closely with internal teams and external partners to ensure systems run efficiently, meet business needs, and align with ITIL and SIAM practices.

This role requires participation in the on-call support roster and collaboration across incident, change, and release processes to optimise system performance and reduce

Qualifications

• Experience in IT service delivery including incident, problem, and change management (1-2 years minimum).
• Strong understanding of ITSM frameworks and hands-on knowledge of ServiceNow.
• Ability to apply technical expertise across Spring Boot APIs, React UI, and Adobe Experience Manager.
• Familiarity with CI/CD pipelines, development, scripting, and data analysis.

Responsibilities

• Manage software vulnerability analysis and ensure compliance across APIs and web applications.
• Build automation and develop scripts to enhance reporting and data analysis for Security Vulnerabilities management.
• Guide operational teams to deliver consistent service management across incident, change, and release processes.
• Collaborate with engineering, testing, and support teams to optimise system performance and reduce manual effort.
• Facilitate change and release management forums, including CAB meetings and reporting.
• Monitor service delivery effectiveness and drive continual improvement initiatives.
• Participate in on-call support for critical production issues within the Insurance Enterprise Technology domain.

Skills

ITSM frameworks

ServiceNow

Spring Boot APIs

React UI

Adobe Experience Manager

CI/CD pipelines

Scripting

Data analysis

ITIL Certification

Tools

ServiceNow

Job description

Suncorp Group in Melbourne is seeking a Service Delivery Specialist to contribute to the seamless performance of IT applications across our Digital Experience Platform. You will work closely with internal teams and external partners to ensure systems run efficiently, meet business needs, and align with ITIL and SIAM practices.

This role requires participation in the on-call support roster and collaboration across incident, change, and release processes to optimise system performance and reduce