Core Data Platform: Incident & Service Specialist

Suncorp Group; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Shine platform access

Performance incentives

Hybrid working

20 weeks parental leave

Study support

Wellbeing coaching

Employee discounts

Job summary

Suncorp Group is seeking a Service Specialist to support the Core Data Platform, enabling analytics, reporting and business insights across the enterprise. You will focus on improving service stability, resolving incidents and driving continuous improvement while collaborating with platform teams and partners to deliver reliable data services.

Based in Australia with hybrid options, you will monitor performance, contribute to automation, document knowledge, and help scale data pipelines to

Qualifications

• Experience working in service delivery or platform support roles within enterprise environments.
• Understanding of data platforms and concepts such as data pipelines, warehouses and data lifecycle processes.
• Experience managing incidents and contributing to service improvements and operational stability.
• Experience with tools such as Databricks, AWS Redshift, Power BI, Fivetran (HVR and SaaS) and data integration platforms for monitoring and support activities.
• Understanding of data warehouse and data lake concepts, including structured vs unstructured data storage and usage patterns
• Understanding of batch data processing, scheduling, and dependencies across data workflows

Responsibilities

• Support service stability by managing platform performance and contributing to improvements across the Core Data Platform environment.
• Manage and resolve incidents, ensuring timely restoration of services and contributing to root cause analysis activities.
• Collaborate with platform teams and partners to improve service outcomes and streamline operational processes.
• Contribute to monitoring, automation and reporting practices that improve visibility and service performance.
• Analyse service data and trends to identify recurring issues and support continuous improvement initiatives.
• Build knowledge across teams by supporting documentation, knowledge sharing and capability uplift activities.

Skills

Service delivery

Data platforms

Incident management

Monitoring & automation

Cross-functional collaboration

Tools

Databricks

AWS Redshift

Power BI

Fivetran

HVR

Job description

Suncorp Group is seeking a Service Specialist to support the Core Data Platform, enabling analytics, reporting and business insights across the enterprise. You will focus on improving service stability, resolving incidents and driving continuous improvement while collaborating with platform teams and partners to deliver reliable data services.

Based in Australia with hybrid options, you will monitor performance, contribute to automation, document knowledge, and help scale data pipelines to