Coordination Team Lead - Customer Operations

Alfa Laval Mid Europe GmbH; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

25 days annual leave

Death & Total permanent disability cap

Income protection

Perkbox Discounts Portal

Financial & Wellbeing Seminars

Job summary

Alfa Laval is seeking a Service Coordination Leader in Huntingwood, NSW to lead and inspire the Coordination Team, optimizing Field Service and Service Centre activities across Oceania. You will drive timely processing of service requests, resource allocation, and proactive communication with customers at key milestones.

The role requires proven leadership in service coordination, strong coaching skills, and a commitment to standardizing processes.

Qualifications

• Proven leadership experience in service coordination, operations, or a related field.
• Strong coaching, mentoring, and team development skills.
• Demonstrated ability to drive a customer-first culture and operational excellence.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Experience with process improvement, digitisation, and change management.

Responsibilities

• Lead, develop, and inspire the Coordination Team to achieve operational excellence and deliver superior customer experiences.
• Oversee and optimize the planning, scheduling, and coordination of Field Service and Service Centre activities across Oceania.
• Ensure timely and accurate processing of service requests, resource allocation, and communication with customers at every important milestone.
• Drive standardization and best practices in coordination processes, ensuring consistency and reliability across all areas.
• Lead and participate in transformational initiatives, digitization projects, and process improvements to enhance coordination efficiency and customer satisfaction.
• Collaborate closely with all Operations managers to ensure seamless service delivery and operational alignment.
• Provide hands-on operational support to coordinators when required, ensuring business continuity and service quality.
• Step in during peak periods, complex situations, or when additional expertise is needed, while maintaining focus on leadership and team development.

Skills

Leadership

Coaching & mentoring

Customer-focused culture

Communication

Process improvement

Digitisation

Job description

Alfa Laval is seeking a Service Coordination Leader in Huntingwood, NSW to lead and inspire the Coordination Team, optimizing Field Service and Service Centre activities across Oceania. You will drive timely processing of service requests, resource allocation, and proactive communication with customers at key milestones.

The role requires proven leadership in service coordination, strong coaching skills, and a commitment to standardizing processes.