Coordination Team Manager

Alfa Laval; Sydney; In loco; AUD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Death & Total permanent disability

Income protection

Perkbox Discounts Portal

Financial & Wellbeing Seminars

Descrizione del lavoro

Alfa Laval in Huntingwood, NSW is seeking a talented leader to manage the Coordination Team, ensuring operational excellence and superior customer experiences. This role involves optimizing service activities and driving process improvements.

Ideal candidates will have proven leadership skills, a strong customer-first mindset, and excellent communication capabilities. Join us to make a positive impact in a vital industry and develop your career.

Competenze

• Proven leadership experience in service coordination or related fields.
• Strong coaching, mentoring, and team development skills.
• Demonstrated ability to drive a customer-first culture.

Mansioni

• Lead, develop, and inspire the Coordination Team for operational excellence.
• Optimize planning, scheduling, and coordination of service activities.
• Ensure timely processing of service requests and resource allocation.
• Drive standardization and best practices in coordination processes.
• Lead transformational initiatives and process improvements.

Conoscenze

Leadership experience

Coaching and mentoring

Customer-first culture

Communication skills

Stakeholder management

Problem-solving

Process improvement

Digitisation

Change management

Descrizione del lavoro

The Alfa Laval Story:
Every day, we get opportunities to make a positive impact—on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Applicants must possess full and unrestricted Australian working rights.

Location: Huntingwood, NSW

• 25 days annual leave
• Death & Total permanent disability cover
• Income protection
• Perkbox Discounts Portal
• Financial & Wellbeing Seminars

What you will do:

• Lead, develop, and inspire the Coordination Team to achieve operational excellence and deliver superior customer experiences.
• Oversee and optimize the planning, scheduling, and coordination of Field Service and Service Centre activities across Oceania.
• Ensure timely and accurate processing of service requests, resource allocation, and communication with customers at every important milestone.
• Drive standardization and best practices in coordination processes, ensuring consistency and reliability across all areas.
• Lead and participate in transformational initiatives, digitization projects, and process improvements to enhance coordination efficiency and customer satisfaction.
• Collaborate closely with all Operations managers to ensure seamless service delivery and operational alignment.
• Provide hands-on operational support to coordinators when required, ensuring business continuity and service quality.
• Step in during peak periods, complex situations, or when additional expertise is needed, while maintaining focus on leadership and team development.

Key Skills & Experience:

• Proven leadership experience in service coordination, operations, or related field.
• Strong coaching, mentoring, and team development skills.
• Demonstrated ability to drive a customer-first culture and operational excellence.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Experience with process improvement, digitisation, and change management.