Coordination Team Lead: Service Ops & Customer Excellence

Alfa Laval; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

25 days annual leave

Death & Total permanent disability

Income protection

Perkbox Discounts Portal

Financial & Wellbeing Seminars

Job summary

Alfa Laval in Huntingwood, NSW is seeking a talented leader to manage the Coordination Team, ensuring operational excellence and superior customer experiences. This role involves optimizing service activities and driving process improvements.

Ideal candidates will have proven leadership skills, a strong customer-first mindset, and excellent communication capabilities. Join us to make a positive impact in a vital industry and develop your career.

Qualifications

• Proven leadership experience in service coordination or related fields.
• Strong coaching, mentoring, and team development skills.
• Demonstrated ability to drive a customer-first culture.

Responsibilities

• Lead, develop, and inspire the Coordination Team for operational excellence.
• Optimize planning, scheduling, and coordination of service activities.
• Ensure timely processing of service requests and resource allocation.
• Drive standardization and best practices in coordination processes.
• Lead transformational initiatives and process improvements.

Skills

Leadership experience

Coaching and mentoring

Customer-first culture

Communication skills

Stakeholder management

Problem-solving

Process improvement

Digitisation

Change management

Job description

Alfa Laval in Huntingwood, NSW is seeking a talented leader to manage the Coordination Team, ensuring operational excellence and superior customer experiences. This role involves optimizing service activities and driving process improvements.

Ideal candidates will have proven leadership skills, a strong customer-first mindset, and excellent communication capabilities. Join us to make a positive impact in a vital industry and develop your career.